Beyond Philosophy

SEPTEMBER 5, 2016

You are irrational. Your friends are irrational. Your boss is irrational. Unless you happen to know a Vulcan, everyone you know is irrational. I am irrational, too. People are irrational by nature. Irrational behavior makes some business leaders nervous; it is so unpredictable and hard to track. However, hard to track or not, emotions and the psychological responses they trigger affect our buying decisions.

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ShepHyken

SEPTEMBER 5, 2016

Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Create Great Customer Experiences with These Three Principles by Opinurte Team. (Opinurate) Matt Watkinson has worked with some of the biggest businesses in the world on customer experience strategy, service design, websites and mobile apps.

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Customer Service Hospitality Competitive Advantage Case Study 0

Amity

SEPTEMBER 5, 2016

In the early stages of your SaaS business, the focus is rightly on building the product, developing the market, forming new partnerships, securing early adopters and converting trials into customers. All the energy, and then some, is placed in accomplishing these primary goals. But often, a business transitions from the new customer acquisition phase to the revenue (MRR) protection and revenue growth phase without realizing it.

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Customer Interactions

SEPTEMBER 5, 2016

Summer holidays are wrapping up for almost everyone around the northern parts of the world. Which means back to business for September, although we must say that this summer the industry content has been some of the best and our CMO Perspectives blog has been filled with insights and delights. This week is no different with pieces from Hootesuite, Smartfinds, Timothy Hughes, Bill Carmody, and AdAge to name a few.

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Vonage

SEPTEMBER 5, 2016

Silos may be a great way to store grain, but if you apply this idea to the organization of people, it can damage customer experience. From departments to regional offices to different communication channels, silos are an unavoidable part of business structure. What is avoidable, however, is “silo mentality,” in which departments are isolated, proprietary, and competitive, and which can have a negative impact on customer experience.

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Customer Experience Infographics Customer Experience Professionals Poor Customer Service 156