The Value (And Negatives) of Net Promotor Score (NPS)

https://www.youtube.com/watch?v=OhXWsMCtPN4

The GOOD and the BAD of Net Promotor Score (NPS).

Across different industries, there are mixed reviews on whether or not net promotor scores are useful to your team.

In this video, I walk you through the pain points and best practices when using a Net Promotor Score to create actionable change throughout your organization.

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Michel travels the world speaking at annual conferences and company events. His speaking topics are focused on customer experience, employee engagement and company culture. To have him speak at your event, contact him directly.

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