InMoment XI
SEPTEMBER 12, 2016
Though the idea of culture has been around for centuries, it is only in recent decades that corporations have begun to speak of the notion of corporate culture. Probably the best way to define corporate culture is as the deepest thoughts and beliefs a company holds about itself. This includes what it considers to be.
C3Centricity
SEPTEMBER 12, 2016
If you follow me on social media, you’ll know that I’ve just returned from a three-week visit to Peru. I had the privilege of being the keynote speaker at IIEX-Latam in Lima and decided to take time off to visit the country after the conference. How glad I was that I took that decision, because I discovered that Peruvians are experts in customer delight!
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InMoment XI
SEPTEMBER 12, 2016
Though the idea of culture has been around for centuries, it is only in recent decades that corporations have begun to speak of the notion of corporate culture. Probably the best way to define corporate culture is as the deepest thoughts and beliefs a company holds about itself. This includes what it considers to be. View Article.
Experience Matters
SEPTEMBER 12, 2016
If you’re looking for data to benchmark your organization, competitors’ performance, or the CX of any group of companies in specific industries, then check out Temkin Group’s Industry-Specific CX Research (IndustryCX.com). We have a lot of data covering the 20 industries shown in the sidebar. We also have a lot of data on B2B technology vendors, examining the […].
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Steve DiGioia
SEPTEMBER 12, 2016
and not like a kindergarten teacher This original article was written by Steve DiGioia. Read this script and memorize each line. You must get into the character and feel his pain, study his emotions. What makes him tick? Let’s do it again. Those were the words of the movie director. It was a far cry from the kindergarten teacher…. “Now children, we are going to have free time.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Wired and Dangerous
SEPTEMBER 12, 2016
Forbes reported in August that businesses are losing $62 billion per year through poor customer service. 93% of Americans say organizations fail to exceed their customer service expectations! Made smarter by the internet, customers are empowered and emboldened to accept nothing short of value. It has made them Fickle —quicker to leave if unhappy. Forty four percent of customers stop doing business immediately after a less than satisfactory experience and another 15% exit as soon as their contr
SuiteCX
SEPTEMBER 12, 2016
Over the last 10 years I have seen many attempts by teams to engage with their companies customer experience and how they have failed, the discipline (emerging as it is) is still being dominated by old thinking – ‘wow’ your customer, be ‘customer centric’, ‘transform’ your business none of which are achievable or desirable in some cases in the real world.
Amity
SEPTEMBER 12, 2016
The key in building a successful product is about building the right thing for the right target audience. If you think it’s all about the product you are selling, you’re missing the point. It’s about creating the product your users need and want. Listen to your users, but really listen. That way, you’ll be able to fine-tune your product into something they will want to use and be willing to pay for.
ShepHyken
SEPTEMBER 12, 2016
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 4 ways to influence social influencers by Lyle Stevens. (internet Retailer) In an age of promotional clutter, go the extra mile to excite the influential people who are dedicated to your brand.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Think Customers
SEPTEMBER 12, 2016
The time has come for retailers to rethink their mobile commerce strategies. According to the H1 2016 State of Mobile Commerce Report out today from Criteo, mobile commerce is surpassing desktop purchasing as mobile devices are beginning to dominate the commerce landscape. Some of the findings include: For the first time ever, the leading 25 percent of mobile retailers saw 50 percent of sales from mobile.
Provide Support
SEPTEMBER 12, 2016
Customer Service Tips. The first impression comes after the first greeting. Your customers like to be liked and to feel they are important. The first greeting may become a decisive factor for your website visitors to stay and continue purchasing or to leave. It tells customers who you are and how you feel and what kind of service to expect from you.
Middlesex Consulting
SEPTEMBER 12, 2016
In April 2014, I wrote a blog post titled Change Is Not A Dirty Word – It Is A Major Business Imperative. Since then, there have probably been hundreds of business books and who knows how many thousand articles and blog post published on this subject. And yet, I still run into many, many businesses that are stuck in the past. Why should you care?
ForeSee
SEPTEMBER 12, 2016
Torin Gilkey is Senior Manager of Digital Experience at Boston Children’s Hospital and an advocate of Customer (Patient) Experience. He recently sat down with us to discuss how ForeSee is. The post Why Boston Children’s Hospital’s focus on measuring the patient experience is good for business appeared first on ForeSee.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Avaya
SEPTEMBER 12, 2016
Security experts are converging at ASIS 2016, the world’s premier security event. Over 20,000 security professionals, including the top U.S. Security Chiefs, are gathering in Orlando to discuss how to better protect information and infrastructure, enhance cybersecurity, and improve employee safety. For the first time this year, InfraGard, a partnership between the FBI and the private sector, will launch a 2-day conference in conjunction with ASIS and (ISC) 2 that is focused on inspiring a safe
Eptica
SEPTEMBER 12, 2016
Date: Wednesday, September 14, 2016 Getting ready for Christmas – 5 areas for retailers to focus on. Published on: September 14, 2016. Author: Anne-Merete Jensen It may seem like a long time in the future for consumers, but as every retailer knows Christmas is coming – fast. Now is the period for finalizing plans and ensuring that the vital holiday season goes as well as possible.
LiveChat
SEPTEMBER 12, 2016
Artificial Intelligence has always been a hot topic. The problem of creating a machine that can think, make its own decisions and at the same time lacks human limitations , has always aroused controversies. We all remember what the infamous Skynet has done to our planet in Terminator series, right? We can also recall this nasty feeling of a cold shiver running down our spines when Neo has woken up from the Matrix.
Talkdesk
SEPTEMBER 12, 2016
In these modern do-it-yourself times, customers are demanding more control over their experience with your company. Self-service options for the consumer are abundant, and we can see them from checkout counters to online refund processing. Auditing your website and identifying opportunities to create self-service experiences will help shrink your ratio of inbound customer service requests per customer.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
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