Sun.Jul 24, 2016

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Journey Mapping Design – the 5 Design Principles that will enable your journey map to drive change

Heart of the Customer

Kris LaFavor is the founder of DesignAhead. In addition, Kris is Heart of the Customer’s go-to designer for all of our journey maps (she also designed our website, so we’re big fans!). In this post, Kris lays out her guidelines to make sure our maps have that visual impact that is so critical to driving […]. The post Journey Mapping Design – the 5 Design Principles that will enable your journey map to drive change appeared first on Heart of the Customer.

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How to Hire Motivated Customer Service Employees

Michel Falcon Experience

Delivering an amazing customer experience isn’t reserved for only customer service employees, your entire organization must be committed to it. In this video, I share tactics on how to hire employees who have a customer-centric mentality. By watching this 3 minute episode you will learn: What an employee muse is. How to create a highly targeted recruiting strategy.

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Are You Circling The Digital Plughole?

Martin Hill-Wilson

There is a strong gravitational pull that now drags all sectors towards what some of the Beyond Silo team call the ‘digital plughole’. The closer you get to it, the faster you orbit as the collective forces that have dragged you there grow in strength and impact. What’s beyond the plughole? Maybe for some it will be like a portal taking them into a different space.

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12 Customer Service Challenges Faced by Fast-Growing Industries

transcosmos Information Systems

Regardless of the industry your business belongs to, there’s no denying that customers are and will always be your company’s lifeline. Thus, providing superb customer service support should be on top of your priorities. With the continuous technological developments we have today, consumer behavior changes as well. Knowing how to keep pace with their demands is something that your company shouldn’t miss.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Verizon's Bid for Yahoo: A Digital Advertising Coup

Think Customers

This morning's announcement from Verizon about its bid to purchase Yahoo Inc. for $5 billion comes as no surprise. Under the leadership of CEO Lowell McAdam, the company has been actively putting the pieces in place to undergo a digital transformation--one that will enable the company to earn revenue from digital advertising, largely on mobile devices.