Guest Blog: The Power of Training in Customer Service
ShepHyken
JUNE 17, 2016
This week on our Friends on Friday guest blog post my colleague, Ian Landsman writes about the importance of training and preparing customer service representatives to interact with customers. I agree that every employee should go through customer service training, and it should be ongoing. – Shep Hyken. Most of us go through training when we start a new job, learning the systems, tools and processes we need to accomplish our day-to-day responsibilities.
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