Customer Satisfaction Drives Loyalty
Middlesex Consulting
MARCH 5, 2017
The Temkin Group loves to publish insightful information that is very important and easy to get your head around. They derive this information for what appears to be an endless stream of consumer surveys and they present it in ways that are clear and timely. In their February 23, 2017 post “ Customer Experience Leads to Recommendations (Charts for 20 Industries) ,” the Temkin Group published two figures, which are the subject of this post.
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