Middlesex Consulting

MARCH 5, 2017

The Temkin Group loves to publish insightful information that is very important and easy to get your head around. They derive this information for what appears to be an endless stream of consumer surveys and they present it in ways that are clear and timely. In their February 23, 2017 post “ Customer Experience Leads to Recommendations (Charts for 20 Industries) ,” the Temkin Group published two figures, which are the subject of this post.

Loyalty 60

Loyalty Customer Satisfaction Transportation Groups 60

Confirmit

MARCH 5, 2017

For financial institutions, it’s crucial to create strong relationships with customers that promote loyalty and positive word-of-mouth. The competitive landscape means you need to provide outstanding customer experiences to stay ahead. A solid Voice of the Customer program will help you understand what customers demand from you and how to meet those demands while helping your organization improve processes to support regulatory compliance.

Financial 40

Financial Customer Voice Loyalty Customer relationships 40

Confirmit

MARCH 5, 2017

Hierarchies impact virtually every part of a business. For example: Staff hierarchy --> (Director > Manager > Individual Contributor). Product hierarchy --> (Electronics > TVs > LCD, HD > Brand Names). Location hierarchy --> (Global > North America > United States > East Region). Effectively managing hierarchies is imperative for quality and integrity of data collection and reporting for most Voice of the Customer, Voice of the Employee, and Market Res

Management 40

Management Customer Voice Voice of Customer Report 40

Confirmit

MARCH 5, 2017

The ability to build and maintain a high-quality panel is a critical component for Market Research firms and many Voice of the Customer programs. The technology you choose to support your panel and sampling needs must support efficient development and maintenance of high-quality panels with powerful, yet easy-to-use sampling features that facilitate the rapid response your clients demand.

Management 40

Management Return on Investment Technology Marketing 40

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Confirmit

MARCH 5, 2017

Confirmit Instant Analytics provides an out-of-the-box solution for analyzing survey results and performance. With no set-up time and control over user access, it provides standard, interactive reports for ad-hoc survey reporting. With Confirmit Instant Analytics, you have a standard survey analysis tool with zero setup and deployment time. It provides you with real-time access to your data, and you can empower other users within the organization (e.g. project managers, key stakeholders, etc.) t

Analytics 40

Analytics Analysis Survey Report 40

Confirmit

MARCH 5, 2017

Confirmit Genius™ incorporates Text Analytics and Social Analytics, and enables you to find the nuggets of insight that will give you a competitive edge. It integrates with Confirmit Horizons™, our flexible, multi-channel solution for Customer Experience, Employee Engagement and Market Research programs. Confirmit Genius employs state-of-the-art statistical analysis techniques for analyzing items of text (such as survey verbatims, social media posts, etc.) to determine the sentiment

Analysis 40

Analysis Multi-Channel Social Media Employee Engagement 40

Confirmit

MARCH 5, 2017

Confirmit SmartHub enables you to easily capture, analyse and manage feedback from all your research projects in real-time within a single, intelligent database. For the first time, you can easily capture and map all data from each of your customer’s touchpoints into an intelligent repository. By moving beyond survey results and adding other business data such as call centre interactions, social media and past-purchase information, you can generate new insights and suggest tactical and str

Social Media 40

Social Media Touchpoint Survey Feedback 40