GetFeedback

SEPTEMBER 23, 2016

Customer satisfaction surveys reveal customer preferences, top reasons for churn, and opportunities to improve processes company-wide.

Survey 195

Survey Company Customer Satisfaction Customers 195

ShepHyken

SEPTEMBER 23, 2016

This week on our Friends on Friday guest blog post my colleague, Brie Tascione, writes about the importance of improving the customer experience in the healthcare industry to improve loyalty and reduce frustration. Any service industry today must keep up with the technological advances when communicating with their customers. – Shep Hyken. Digitally native millennials are quickly becoming the largest base of healthcare consumers, yet they are consistently left frustrated and underwhelmed by disj

Healthcare 100

Healthcare Loyalty Insurance How To 100

GetFeedback

SEPTEMBER 23, 2016

Customer satisfaction surveys reveal customer preferences, top reasons for churn, and opportunities to improve processes company-wide.

Survey 150

Survey Company Customer Satisfaction Customers 150

Amity

SEPTEMBER 23, 2016

Your sales team is closing deals left and right. Your initial reaction is excitement but then panic begins to creep in. As the head of your company’s Customer Success team, you know that additional clients doesn’t always translate to additional headcount for your department and even when it does it often takes a while to get new hires up to speed.

Customer Success 78

Customer Success Training Customers Groups 78

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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Influitive

SEPTEMBER 23, 2016

Never mess with the Beyhive. That was the advice of angel investor, VC, and former CMO of Hubspot, Mike Volpe, who kicked off the recent Advocacy Advantage roadshow in Boston on September 19, 2016. His main goal: illustrate the sheer power of fanatic, loyal advocates. In the case of Beyonce, her dedicated fans (known as. The post How Hubspot Sparked A Movement Behind Their Brand (Just Like Beyonce) appeared first on Influitive.

Brands 94

Brands B2B Marketing Customers 94

Avaya

SEPTEMBER 23, 2016

We have all seen many TV shows where the emergency services have pinpoint accuracy for your location, yet why it is that when you have an emergency yourself the first question they ask is, “where are you?” Location is a critical variable that determines when and how quickly help can be provided to you, yet it is the one thing that the emergency services do not have.

Multi-Channel 64

Multi-Channel Government Conference Training 64

ForeSee

SEPTEMBER 23, 2016

Mike Starr is Digital Product Manager at MD Financial Management, who is responsible for gathering feedback and managing a product roadmap for his organization. Mike sat down with us to. The post VoC Leaders: How MD Financial Management benefits from looking critically at CX data appeared first on ForeSee.

Financial 65

Financial Management Data Roadmap 65

LiveChat

SEPTEMBER 23, 2016

Over the past few years, the basic process of planning a marketing strategy has been more or less the same, with only a few minor tweaks brought about by advanced tools and newer (digital) communication channels. However, you’d be surprised to know that despite having tons of detailed guides and reference materials, marketing managers are still making the same mistakes at a rudimentary level.

Strategy 47

Strategy Marketing Multi-Channel Case Study 47

Gold Research

SEPTEMBER 23, 2016

Many companies are creating customer journey maps to get a better idea about the various stages, steps and decisions customers make along their journey from awareness-to-advocacy. Cross-functional workshops create detailed “post-it note heavy” diagrams that cover the various inputs and information sources that shoppers consider, both online and offline.

Customer Journeys 40

Customer Journeys Touchpoint Survey Company 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Waypoint Group

SEPTEMBER 23, 2016

Part 5 of 5: Optimize your company’s resources to make the bets that will deliver the biggest bang for the buck Welcome to the 5th and final installment on Accelerating Growth series for B2B companies. You can catch up on all of our previous posts on our blog and put them together in the ultimate growth handbook. The first post focused […].

B2B 40

B2B Handbook Company Groups 40

dscout People Nerds

SEPTEMBER 23, 2016

Susan Kresnicka reflects on the benefits of using dscout vs. traditional ethnography.

40

40

Brad Cleveland Blog

SEPTEMBER 23, 2016

The post Revisiting Your Service Level Objective appeared first on Brad Cleveland.

Contact Center 26

Contact Center Call Center Video Strategy 26

Brad Cleveland Blog

SEPTEMBER 23, 2016

Contact Center 21

Contact Center Call Center Video Strategy 21

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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,

Tips

Brad Cleveland Blog

SEPTEMBER 23, 2016

Contact Center 20

Contact Center Call Center Video Strategy 20