ClearAction

MAY 29, 2016

Customer Experience + Marketing: Pro’s & Con’s Lynn Hunsaker. What happens when the Chief Marketing Officer doubles as Chief Customer Experience Officer? Is it as natural and advantageous as the C-team expects? It all depends on motives and perspective. How Marketers Think of Customer Experience. Marketing professionals think of customer experience in terms of their deliverables: the user experience of websites, campaigns, events, research, content, social media, and so forth.

Marketing 97

Marketing Customer Experience Chief Customer Officer Social Media 97

Bold360

MAY 29, 2016

Customer service can make or break your bottom line. Customers expect an effortless experience when engaging with your brand for support, answers and issue resolution. Here are 8 important tactics you should implement for a killer customer service strategy.

Customer Service 56

Customer Service Customer Service Strategies Customer Expectations Customers 56

ClearAction

MAY 29, 2016

Customer Experience + Marketing: Pro’s & Con’s. What happens when the Chief Marketing Officer doubles as Chief Customer Experience Officer? Is it as natural and advantageous as the C-team expects? It all depends on motives and perspective. How Executives Think of Customer Experience. Executives tend to think of customer experiences as something happening at the periphery of the company.

Marketing 60

Marketing Customer Experience Chief Customer Officer Self Service 60

Bold360

MAY 29, 2016

There are a few tried and true tools in the industry that can give a pretty accurate measurement of customer experience. Learn which are right for your customer care program.

Measurement 55

Measurement Customer Experience How To Customer Care 55

Advertisement

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Kate Nasser

MAY 29, 2016

Career & leadership integrity can transform everything in its wake. Small steps of integrity that win big from Kate Nasser, The People Skills Coach™. The post Leadership Integrity: The Small Steps That Win Big | #morale appeared first on KateNasser.com.

Leadership 40

Leadership Employee Engagement Communication Engagement 40