Sun.Dec 11, 2016

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How to Get In-Tune for Customer Experience Success

ClearAction

An out-of-tune piano or violin may be one of your most vibrant memories of a poor user experience. Every one of the strings and keys must be in-sync, no exceptions. And so it is with every one of the groups in your company that is managing part of the end-to-end customer experience. CRM, VoC, UX, FCR, NPS, DX, and so on — it’s more than alphabet soup. 1 They’re all parts of a whole.

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How Leaders Preserve Bias & How to Stop | #Leadership

Kate Nasser

Leaders preserve bias in these unconscious ways. Here's how to change it & stop discriminating. By Kate Nasser, The People Skills Coach™ on Leadership. The post How Leaders Preserve Bias & How to Stop | #Leadership appeared first on KateNasser.com.