InMoment XI
NOVEMBER 8, 2016
Setting yourself apart from the crowd in your career can be a difficult task. It requires time and effort. Certification is an important part of career development, especially for those in Market Research and Customer Experience (CX) fields. In the rapidly growing and changing field of Customer Experience and Voice of the Customer (VOC), certification.
ijgolding
NOVEMBER 8, 2016
As a young boy growing up in London, and with a football loving father, I had the pick of a number of world famous clubs to become a fan of. Arsenal, Tottenham Hotspur, Chelsea, Crystal Palace, Fulham and Queens Park Rangers are among 14 professional teams based in London, still competing in the top four divisions of English Football. Sadly, I chose to follow my fathers footsteps and become a fan of his team – Leyton Orient.
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InMoment XI
NOVEMBER 8, 2016
Setting yourself apart from the crowd in your career can be a difficult task. It requires time and effort. Certification is an important part of career development, especially for those in Market Research and Customer Experience (CX) fields. In the rapidly growing and changing field of Customer Experience and Voice of the Customer (VOC), certification.
GetFeedback
NOVEMBER 8, 2016
Loyal customers save your company money, predict future sales, generate referrals, and gain value over time. Here are 5 ways to drive customer loyalty.
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Michelli Experience
NOVEMBER 8, 2016
Brand advertising, marketing, and sales efforts are all “promises”. The product and service experiences that follow those promises either fall short, deliver on, or exceed the promises made as customers choose to engage your brand. In a world where many make distorted claims, people are inspired by experiences and stories of those who meet or exceed the expectations they create.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customer Bliss
NOVEMBER 8, 2016
Episode Overview. Lee West is the Pastor of Guest Experiences — a very new role in the not-for-profit “church world” (as he calls it). I was very intrigued by this role and really wanted to understand how Lee has gone about extending customer experience into faith, which is obviously a very important part of many people’s lives. Lee has taken a very deliberate path for understanding the touch points in the church member experience — based on significant research, listening and
ShepHyken
NOVEMBER 8, 2016
Roy Atkinson on Amazing Technology and. Advances in the World of Customer Service. Shep Hyken speaks with HDI’s senior writer/analyst, thought leader, customer support guru, and co-host of the popular #CustServ Tweet Chat, Roy Atkinson. They discuss how technology is advancing customer service and support. From self-service options to social media, from chatbots to AI, technology is changing how businesses and their customers interact.
Heart of the Customer
NOVEMBER 8, 2016
Steve Eagon is the Director of In-Clinic success at Unitron. In his role, he works directly with clinics to directly help them improve their patient experience. Steve and Jim have co-presented at multiple conferences, so we asked him to explain his approach towards building an improved patient experience. As someone who is very patient-focused in […].
Provide Support
NOVEMBER 8, 2016
4 Tactics to Keep Customer Satisfaction High in the Busy Holiday Season. With big holiday season just around the corner, many online retailers are busy preparing their customer service teams for the holiday rush. According to NRF’s survey conducted by Prosper Insights, American consumers plan to spend an average $935.58 during the holiday shopping season this year.
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Forrester
NOVEMBER 8, 2016
In my previous blog post last week I introduced the India Customer Experience Index 2016 report , and spoke briefly about over-all trends in this year's results compared to last year. In this post I'll explore more industry-level findings. In this year's CX Index results, we found that: Read more.
Customer Enthusiast
NOVEMBER 8, 2016
Last week, I read perhaps the best article that has come across my screen in 2016 on the topic of customer service: The Secret Lives of Hotel Doormen by Noam Scheiber. For me, it clarified the distinction between ordinary and extraordinary customer service. While reading the article—although it doesn’t appear anywhere in the text—I found myself drawn to the word ‘nuance’ which is defined as “a subtle difference in or shade of meaning, expression, or sound.
Kate Nasser
NOVEMBER 8, 2016
The slippery steps of bullying may not be what you think. Short read with big impact from Kate Nasser, The People Skills Coach™. The post Slippery Steps of Bullying | #EndBullying #PeopleSkills appeared first on KateNasser.com.
Topdown
NOVEMBER 8, 2016
Are you an enterprise IT leader tasked more and more with defining institutional content strategies and selecting tools for content management? If so, you’re very likely finding that you’ve had to re-evaluate your approaches and strategies as content management grows ever more complex, crosses diverse business units and functions, and evolves with the adoption of multiple platforms and tools spread throughout the organization.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Helen Dewdney
NOVEMBER 8, 2016
Press release 8th November 2016. On the 2 nd September Samsung recalled all of its Galaxy Note 7s after an internal investigation uncovered a serious battery flaw that was causing some users’ handsets to spontaneously catch fire. However, it soon became apparent that the issue was not fixed and on the 10th October it recalled them all. It has now ceased production of the device.
LiveChat
NOVEMBER 8, 2016
It’s not uncommon to learn that certain businesses are reluctant to update their tried and tested methods. Which always makes me think of one of my favorite quotes: The most dangerous phrase for a business is; ‘we’ve always done it this way.’. Because well, it is. It’s not shocking to see businesses stuck in a digital rut. Particularly if they have been trading for many years.
Talkdesk
NOVEMBER 8, 2016
November is in full swing, and we have your weekly customer service roundup as we approach the holiday season, one of the most important seasons for customer service. Talkdesk’s Customer Experience Weekly (CXW) brings together the best information and insights from around the web on subjects related to CX. The Customer Experience Weekly posts dive deep into a particular aspect of customer experience, and this week we’re covering how brands are leveraging technology and new systems to improve eff
Customer Interactions
NOVEMBER 8, 2016
With Customer Journey Optimization, Customer Satisfaction Will Never Be 108 Years Away
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Talkdesk
NOVEMBER 8, 2016
November is in full swing, and we have your weekly customer service roundup as we approach the holiday season, one of the most important seasons for customer service. Talkdesk’s Customer Experience Weekly (CXW) brings together the best information and insights from around the web on subjects related to CX. The Customer Experience Weekly posts dive deep into a particular aspect of customer experience, and this week we’re covering how brands are leveraging technology and new systems to improve eff
Storyminers
NOVEMBER 8, 2016
It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what can we really do to separate ourselves?”. Do you develop a new product, find a new market, or maybe pour money into advertising? When a company gets to this point, a lot of people overlook one key element in the equation; the customer.
Avaya
NOVEMBER 8, 2016
Last week, we heard bold claims by a networking vendor that they could make the Internet of Things (IoT) safe because they “own” the network. One of the ways they plan to do this is to certify products to take advantage of network security capabilities. As a player in the networking space that is addressing IoT security, Avaya agrees “that there aren’t enough people on Earth to run the network the way it’s being run today, when you look at the scale of IoT.”.
Storyminers
NOVEMBER 8, 2016
It’s not easy trying to grow a business. You’re often left standing in the middle of a saturated market, scratching your head and wondering “what can we really do to separate ourselves?”. Do you develop a new product, find a new market, or maybe pour money into advertising? When a company gets to this point, a lot of people overlook one key element in the equation; the customer.
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Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Avaya
NOVEMBER 8, 2016
One of my favorite things about working for Avaya is that we’re marketing the same collaboration tools we use to do our jobs. Best of all, we have access to beta versions of our solutions, providing R&D teams with first-hand unedited feedback. Yep, we are drinking our own champagne! Based on my interactions with customers across the world, I know that many of you work just like we do.
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