Create Your CX Vision through Journey Mapping
Heart of the Customer
DECEMBER 11, 2018
“If you don’t know where you are going, you’ll end up someplace else.” – Yogi Berra Yogi’s quote applies to much more than baseball – it gets to the heart of what limits so many customer experience (CX) programs. When I ask most CX leaders what they’re trying to accomplish, I get a general statement […]. The post Create Your CX Vision through Journey Mapping appeared first on Heart of the Customer.
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