Forrester

JANUARY 15, 2017

In the lead-up to Mount Vesuvius' catastrophic eruption -- as foreshocks became more frequent and the air grew tainted -- the citizens of Pompeii gossiped about a celestial force set to punish them for their sins. Around 2,000 years later, and there's the same apocalyptic mood around Amazon's looming impact on retail in Australia. But while Amazon's eventual launch will certainly disrupt incumbents, don't overlook the impact of another silent assassin: Kmart.

Retail 74

Retail Customer Experience Customers 74

Maz Iqbal

JANUARY 15, 2017

First and foremost I thank each and everyone who continues to listen the speaking that occurs on this blog. A special appreciation for those of you who make the time to add your voice to the conversation by commenting. I wish each of you the very best for this year – may this year be … Continue reading "Generating Customer Loyalty Through The Experience Not The Program".

Loyalty 54

Loyalty Customer Experience Customers 54

Forrester

JANUARY 15, 2017

In the lead up to Mount Vesuvius' catastrophic eruption - as foreshocks became more frequent and the air grew tainted - the citizens of Pompeii gossiped about a celestial force set to punish them for their sins. Around 2000 years later, and there's the same apocalyptic mood around Amazon's looming impact on retail in Australia. But while Amazon's eventual launch will certainly disrupt incumbents, don't overlook the impact of another silent assassin - Kmart.

Retail 68

Retail Customer Experience Customers 68

Maz Iqbal

JANUARY 15, 2017

First and foremost I thank each and everyone who continues to listen the speaking that occurs on this blog. A special appreciation for those of you who make the time to add your voice to the conversation by commenting. I wish each of you the very best for this year – may this year be … Continue reading "Generating Customer Loyalty Through The Experience Not The Program".

Loyalty 52

Loyalty Customer Experience Customers 52

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Customers

Genroe

JANUARY 15, 2017

When you want to understand how customers perceive your business, its products and its services, a customer survey is often the tool you reach for first. And they can be very useful but you should be aware of both the pros and cons of surveys when using them in your business so that you can […].

Survey 43

Survey Tools Customers Feedback 43