Sun.Dec 09, 2018

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Customer Centricity: 10 strategies to implement in 2019

Lumoa

Start 2019 with these 10 simple steps and build the fundamentals of your customer-centric culture. Nurture customer centricity in your company and lead your organization through the customer-centric transformation.

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DCX/CRM: Avoiding Failure (1)

Maz Iqbal

Information technology centered programmes are prone to failure. This particularly true for the large/complex programmes – in the business world these kinds of programmes have the word “transformation” in them like business transformation, enterprise transformation, or digital customer experience transformation. There are many factors that contribute to failure.

CRM 63
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The Business Owner’s Guide to Yelp Transaction Platform

ReviewTrackers

What is Yelp Transaction Platform? Yelp’s Transaction Platform is a feature that enables users to make direct business transactions like bookings, delivery, and pickup directly though Yelp. It is Yelp’s response to the question, “How do I allow customers to purchase food, activities or book appointments directly on Yelp?”. Since it was first introduced in 2013, Yelp’s Transaction Platform has expanded to include various types of transactions, covering multiple business sectors and categories.

Apparel 56
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Diane von Furstenberg

Optimove

The post Diane von Furstenberg appeared first on Optimove.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.