Sun.Mar 13, 2016

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14 Highlights From the 2016 Sloan Sports Analytics Conference

Experience Matters

This week, I made my 5th annual pilgrimage to the MIT Sloan Sports Analytics Conference, As always, I really enjoyed hearing players, owners, general managers, members of the press, and experts discuss two of my favorite topics: #sports and #analytics. This was the 10th year of the conference. I want to say congratulations and thank you to the two co-founders […].

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G2 Crowd names AskNicely as High Performer in Enterprise Feedback Software category

AskNicely

Business software review platform G2 Crowd recently named AskNicely as a “High Performer” in the Enterprise Feedback Software category where it topped competitors on every measure of customer satisfaction. The latest G2 Crowd report on Enterprise Feedback Management software ranks the best software platforms against satisfaction (based on reviews from authenticated customers) and market presence (based on factors like employee count and market share).

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Top Renewal Challenges: The Numbers Tell the Story

Amity

While attracting customers is a challenge, keeping them is just as important. In a world in which churn is a reality, SaaS companies need to be aware about why customers leave so they can develop well-defined strategies and tactics to retain them. In a renewal-based business model, there are three major challenges: Year One. User Adoption. Didn’t deliver.

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Leadership Connection: Connecting to Inner Circle Removes These Threats

Kate Nasser

Top leadership connection to inner circle removes these key threats to success. Connect and engage to succeed. In today's world, no news is not good news. Latest from Kate Nasser, The People Skills Coach™. The post Leadership Connection: Connecting to Inner Circle Removes These Threats appeared first on KateNasser.com.

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The 2023 Verint Experience Index: Retail

Reports of the death of in-store shopping have been greatly exaggerated. This year’s retail survey found that more than 60 percent of consumers start and end their journey by visiting a store. Retail customers value price above everything, but the importance of other factors varies for different brands. In-store shopping is valued highly by grocery and home improvement customers Technology retail customers place less importance on in-store experiences – for them it only ranks sixth Digital exper

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Design Thinking vs. Customer Experience

CCO Council

Last week I called my bank, entered my account number into their automated system, then my pin, then my zip-code, then the last four numbers of my social security number. Having properly identified myself as the real Curtis Bingham (or at least a sufficient facsimile), I proceeded to check my balance and then transfer a balance to another account. I realized that my car payment was being deducted twice.