Customer Bliss
DECEMBER 29, 2016
I launched a podcast, The Chief Customer Officer Human Duct Tape Show , in 2016. We’ll be back with new episodes in early 2017. So far, we’ve published 32 episodes. At the end of all 32, I asked the guest — typically a Chief Customer Officer or someone who owns customer experience at their organization — what I call my “pay it forward” question.
Experience Matters
DECEMBER 29, 2016
In case you missed some of Temkin Group’s research, here’s a recap of our 2016 publications. In 2016, we surveyed 20,000 U.S. consumers, 800 IT decision makers, 300 HR professionals, and more than 2,500 other professionals. We also had detailed interviews with more than 150 professionals. All of this research led to reports covering best practices, trends, […].
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
GetFeedback
DECEMBER 29, 2016
The future is all about the customer. We pulled together the year's most influential customer experience articles from CX thought leaders around the web.
Experience Matters
DECEMBER 29, 2016
In case you missed some of Temkin Group’s research, here’s a recap of our 2016 publications. In 2016, we surveyed 20,000 U.S. consumers, 800 IT decision makers, 300 HR professionals, and more than 2,500 other professionals. We also had detailed interviews with more than 150 professionals. All of this research led to reports covering best practices, trends, […].
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Forrester
DECEMBER 29, 2016
China is set overtake the US as the largest retail market by the end of 2016, with retail sales approaching $4.9 trillion. In the Customer Experience Takes Center Stage In The Future Of Retail report, we outline the forces that are reshaping China's retail landscape and driving this massive growth. A handful of Chinese internet giants -- Alibaba, JD.com, Baidu, and Tencent -- are battling to gain dominance in online-to-offline (O2O) commerce and local services, logistics infrastructure and l
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Customer Enthusiast
DECEMBER 29, 2016
Last week, three days before Christmas, I returned home to Denver from Manchester, NH after completing my final event of the year. For everyone who has ventured into an airport on December 22, you’re all too familiar with the long lines, delays, and various other inconveniences and setbacks that accompany holiday travel. Perhaps one of those setbacks occurred during security screening when a TSA officer has taken an interest in a particular carry-on bag containing a wrapped gift for mom.
Bold360
DECEMBER 29, 2016
No matter how large and diverse your customer base is, you can be sure your customers all have one trait in common: each one of them is unique. True, singularity may sound like an odd choice for a universal attribute, but consider this: while some marketers haven’t recognized the truth that every customer is unique, you can bet the customer knows it.
LiveChat
DECEMBER 29, 2016
Many content writers struggle to get attention to posts on their company’s blog. They write the best of them, they try to choose topics their audience would love, they do all they can to make their texts interesting and useful at the same time. And after a promotional peak, they’ve seen something like that: Some time ago I was such a writer.
Brad Cleveland Blog
DECEMBER 29, 2016
The post Keeping Up with Customer Service Developments appeared first on Brad Cleveland.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Myra Golden
DECEMBER 29, 2016
Your Best Professional Year! This New Year my goal is to help you tackle 3 areas: 1. Coaching, Feedback, and Accountability. In this area I want to give you the tools and plans that will build your confidence and skill in coaching your team to optimal performance, by addressing unacceptable performance and by holding employees accountable. 2. Friendliness, Empathy and Connection.
Myra Golden
DECEMBER 29, 2016
A few months ago I got a postcard in the mail from Walmart announcing online grocery ordering and pickup. The idea immediately appealed to me because I hate grocery shopping. There are not many things I truly loathe, but grocery shopping is one of those things. Last night I was making my task list for what I needed to accomplish today and tomorrow, and my mood turned sour when I had to type in “grocery shop.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Myra Golden
DECEMBER 29, 2016
A few months ago I got a postcard in the mail from Walmart announcing online grocery ordering and pickup. The idea immediately appealed to me because I hate grocery shopping. There are not many things I truly loathe, but grocery shopping is one of those things. Last night I was making my task list for what I needed to accomplish today and tomorrow, and my mood turned sour when I had to type in “grocery shop.
Stella Connect
DECEMBER 29, 2016
At Stella Connect, our mission is to use real-time customer feedback to drive engagement and motivation across front-line teams. The Stella Connect Star of the Week blog series highlights one amazing piece of customer feedback received via Stella Connect each week. These pieces of feedback help illuminate the amazing work that front-line staffers are doing every single day.
Myra Golden
DECEMBER 29, 2016
Your Best Professional Year! This New Year my goal is to help you tackle 3 areas: 1. Coaching, Feedback, and Accountability. In this area I want to give you the tools and plans that will build your confidence and skill in coaching your team to optimal performance, by addressing unacceptable performance and by holding employees accountable. 2. Friendliness, Empathy and Connection.
Provide Support
DECEMBER 29, 2016
“Politeness goes far, yet costs nothing.” – Samuel Smiles. There might be a huge number of companies offering the same products or services. The critical difference is ultimately how you make people feel when they do business with you and interact with your brand. No matter your business, excellence in customer service etiquette will always set you apart and give you the edge over your competition.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Expert insights. Personalized for you.
0 
Let's personalize your content