ijgolding
MAY 3, 2016
A great deal of my work as a Customer Experience Specialist involves the recounting of stories. Contrary to popular belief, not all of the stories I tell are of the negative variety! As students of Customer Experience will attest, the use of storytelling to ‘bring to life’ the benefits and consequences of ‘operationalising’ Customer Experience is hugely beneficial.
Customer Bliss
MAY 3, 2016
Episode Overview. In this episode, Scott Dille of Northern Trust discussed his unusually broad Customer Executive Leadership role, and his path for leading an experience transformation. Scott is senior vice president of both partner (employee) and client experience. In this podcast, you will hear about the advanced human-centered design techniques Northern Trust is employing to improve both the client and partner experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Experience Matters
MAY 3, 2016
We just published the 2016 Temkin Forgiveness Ratings, the sixth year of the ratings. It uses feedback from 10,000 U.S. consumers to rate the level of trust that consumers have with 294 organizations across 20 industries (see.pdf with full list). You can see all of the company data on the Temkin Ratings website. Download dataset for $295 (see sample file) USAA ‘s banking business and Publix […].
Calabrio
MAY 3, 2016
When it comes to making operations more efficient, most executives know they need to leverage data to identify areas of improvement. Data collection and storage is manageable, but executives can easily find themselves with a mountain of information and more questions than answers. How do you move from the collection phase to extracting insights and driving real value for the company?
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
CX Journey
MAY 3, 2016
Image courtesy of ccxp.org I originally wrote today's post for HappyOrNot. This is a modified version of that post, which appeared on their blog on March 30, 2016. The Customer Experience Professionals Association (CXPA) was established in 2011 to support and to advance the customer experience profession, to set standards for the profession, and to increase the visibility of these long-unsung heroes.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
iPerceptions
MAY 3, 2016
Guest post by Sheri Kimura, Communications Manager at AdGear. Does your sales team wish that they could create some sort of relationship with prospects before reaching out to them for the first time? Thankfully, with the emergence of marketing tools, insight data, and flexible platforms, it is possible: you can warm-up your leads before your sales team makes the cold-call.
Andrew Mcfarland
MAY 3, 2016
(Guest post written by Mark Johnson, a marketing consultant with a degree in business and a passion for helping companies achieve their ambitions.) It’s easy to forget with everyone talking about targets, niche markets and ‘wow’ factor, the one thing essential.
Magellan Solutions
MAY 3, 2016
IBPAP delegation to CeBIT Australia 2016. Magellan Solutions was part of the IBPAP (Information Technology and Business Process Association of the Philippines) delegation to CeBIT Australia 2016 in May 2-4 2016 at Sydney Olympic Park. Over 15 000 attendees joined the CeBIT exhibition that showcased the latest business technologies worldwide. The Philippine delegation was also sponsored by DOST-ICTO (Department of Science and Technology – Information and Communications Technology Office).
Customer Enthusiast
MAY 3, 2016
Yesterday I was asked for my opinion about which key performance indicator (KPI) was the most important. I think if you ask five different people who work in the space, you may get five different answers. As important as overall satisfaction, value for price paid, intent to return, and a dozen other indicators of performance are, if I had to choose one, I’d choose net promoter score (NPS).
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Think Customers
MAY 3, 2016
When it comes to customer experience, companies across industries are at different stages in their levels of maturity. While some companies are just beginning to explore ways to improve their customer experience efforts, other organizations that have progressed to becoming customer experience leaders have developed formalized processes and systems for delivering experiences to customers.
ForeSee
MAY 3, 2016
With ForeSee’s leadership team presenting at Summit, we wanted to sit down with Chief Strategy Officer Lenny Nash, to get some insight into what he’ll be talking about. Lenny, this. The post A Conversation with Chief Strategy Officer Lenny Nash About the Client’s Journey appeared first on ForeSee.
Talkdesk
MAY 3, 2016
Hello again, customer experience innovators. We’re glad to have you back here for our third roundup. For those of you who are new, welcome! You’ve landed on Talkdesk’s weekly review of valuable content related to the customer experience. Customer experience has become increasingly important as a way to promote the acquisition and retention of customers.
Peter Lavers
MAY 3, 2016
Peter Lavers has been selected by Mindtouch as one of The Top 100 Customer Success Consultants to engage with… for the 2nd year running! This is the 2nd year Mindtouch has executed their Top 100 Customer Success List to act as a guide to reach out and engage alongside with those people who care about our industry. See the full list here. If you want to contact Peter, you can Tweet him or send him an email.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Kate Nasser
MAY 3, 2016
On this Mother's Day 2016 we will explore deeper dimensions of love. JOIN The People Skills Coach™ & community in #PeopleSkills global Twitter chat 10amEDT/2pmGMT. The post Love is our #PeopleSkills Chat Topic on Mother’s Day! Join us May 8th. appeared first on KateNasser.com.
Brad Cleveland Blog
MAY 3, 2016
The post Interpreting Benchmarks appeared first on Brad Cleveland.
Circular Edge
MAY 3, 2016
As a full-service Oracle JD Edwards service provider Circular Edge has been helping customers enhance operational efficiency since 2003. Over the years it became obvious that customers needed a good automated solution for managing currency exchange in JD Edwards. Many customers have implemented manual processes for currency exchange which utilize the standard.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Expert insights. Personalized for you.
158 
Let's personalize your content