ijgolding

JULY 29, 2016

Keeping hold of staff is a tricky business. With ample opportunities to network and connect with other businesses, employers run the risk of losing their best talent. To retain staff, it’s important to provide a great company culture that makes your employees want to work for you and offer benefits which make them feel appreciated. A recent study by Glassdoor found that 57 percent of respondents felt that employee benefits and perks were top factors when considering a new job.

Insurance 146

Insurance Airlines Government Banking 146

Calabrio

JULY 29, 2016

Smart contact center leaders know that the benefits of a strong quality assurance program stretch far beyond the walls of the contact center. By continually assessing agent performance and call quality, organizations can protect their bottom line by pinpointing areas to improve the customer experience. This ultimately leads to increased customer retention and loyalty.

Contact Center 126

Contact Center Self Service Analytics Omni-Channel 126

Storyminers

JULY 29, 2016

The following article was first released on June 8th at Clutch.com. In today’s competitive marketplace, consumers have an increasing amount of choices- and they aren’t afraid to try them. There always seems to be a new product, service, or experience within reach of a brand’s current customer. And as we all know, replacing an existing customer costs 7 times more than retaining them.

B2C 124

B2C Customer Retention Strategy Brands 124

ShepHyken

JULY 29, 2016

This week on our Friends on Friday guest blog post my colleague, Ross Clurman, writes about how important it is to personalize the customer service experience. Regardless of the type of business you are in, there is always an opportunity to personalize the customer experience. – Shep Hyken. One of the most-important factors in providing an exceptional customer service experience is personalizing each and every touchpoint between you (the business or service provider) and your customers.

Omni-Channel 75

Omni-Channel Customer Service Customer Experience Social Media 75

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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

Customers

Amity

JULY 29, 2016

Technically speaking, when a customer subscribes to your service, they perform the initial investment. They are investing in your service because it meets a need, solves a pain, gets a job done, or all of the above. On the surface, their investment is monetary in nature – monthly recurring revenue. But a customer’s investment in your service goes beyond a monthly financial transaction.

Financial 57

Financial Meeting Customers Industry 57

Eptica

JULY 29, 2016

Date: Friday, July 29, 2016 The importance of the Knowledge Manager to customer service success. Published on: July 29, 2016. Author: Dharmesh Ghedia In my previous blog I outlined how important knowledge is to successfully deliver customer service , and how to overcome the challenges of creating a centralized, multichannel knowledge base. Ensuring that knowledge powers your customer service isn’t just about technology – and certainly doesn’t stop when your knowledge base goes

Customer Service 49

Customer Service Management Knowledge Base Contact Center 49

LiveChat

JULY 29, 2016

We usually talk about business like it’s the most serious thing in the world. But, in all its seriousness, business can also be funny – that is if you give it a chance. In today’s article, I’ve prepared a few funny business quotes along with the descriptions. Treat this read like a little reminder telling you to smile while you work hard on your goals.

Social Media 41

Social Media Meeting Company Customer Experience 41

Circular Edge

JULY 29, 2016

How many times have you been late to a party, so late that you skip it altogether? Are you making the right decision by doing so? When is it time to finally act? JD Edwards customers who have fallen behind on upgrading to newer versions may have this question cross their minds each time Oracle announces a. new version release. The million-dollar question you might ask yourself - is the large effort required for moving to the latest version of JD Edwards worthwhile?

System 40

System Policies Innovation Resources 40

dscout People Nerds

JULY 29, 2016

How to gain insights with real-time remote research.

Study 40

Study How To 40

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication

Myra Golden

JULY 29, 2016

. We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. Delivered in short engaging modules that you pick and choose from, this is a great professional development platform to set new hires up for success and it’s a great skill primer for employees needing a warmer and friendlier touch in interactions.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

. We created our customer experience eLearning portal to fully prepare frontline employees to deliver friendly, empathic and personable interactions over the phone, email and chat. Delivered in short engaging modules that you pick and choose from, this is a great professional development platform to set new hires up for success and it’s a great skill primer for employees needing a warmer and friendlier touch in interactions.

Customer Service 40

Customer Service Training Customer Service Training Course 40