The Top 14 Hacks For Your CX Business Case
Confirmit
OCTOBER 21, 2018
In a recent survey 1 , only 14% of CX professionals strongly agreed that the Return on Investing (ROI) in CX program is well established in their firms. And let’s be honest building a compelling CX business case that drives decision makers to support CX programs fully can be a challenge, to say the least. Forrester Research Inc.’s recent report, The Top 14 Hacks for Your CX Business Case , lists and describes 14 tactics that galvanize decision makers into action and help CX professio
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