iPerceptions

JUNE 10, 2016

Data in the right hands can be extremely powerful and should a key element of any decision. One of the most famous quotes by American statistician, W. Edwards Deming is, “In God we trust. Everyone else, bring data.”. But too often than not, data can be misconstrued and misunderstood. One of the biggest misunderstanding is the different between causation and correlation.

Data 76

Data Marketing 76

ShepHyken

JUNE 10, 2016

This week on our Friends on Friday guest blog post my colleague, Benny Tjia shares lessons learned from the hospitality industry about creating a customer focused culture. I agree that the hospitality industry seems to be the perfect place to find excellent examples of good (and bad) business practices as well as examples of customer service. – Shep Hyken.

Hospitality 70

Hospitality Industry Hotels Customer Service 70

Amity

JUNE 10, 2016

A free trial version of your SaaS offering is a very efficient method of getting users to understand the value of your product and create demand for it. On the surface, it appears to be a great means of showing, not telling, why your solution is the right answer to their problems. However, many potential customers can (and do) evaluate your product without ever contacting you and well, sadly vice versa.

Engagement 60

Engagement Customer Experience Tools Marketing 60

Daniel Group

JUNE 10, 2016

In the past, I have written about the importance of consistency in delivering a great service experience. In my opinion, you will likely win at the service game if you deliver good, no great, customer service consistently (rather than having. Read More. The post Don’t Take Loyal Customers for Granted appeared first on The Daniel Group.

Groups 55

Groups Customers Customer Experience Customer Service 55

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Customers

Eptica

JUNE 10, 2016

Date: Friday, June 10, 2016 Adding emotion to the customer experience. Published on: June 10, 2016. Author: Pauline Ashenden Delivering the right customer experience isn’t just about systems and processes – it is also about how the consumer feels during, and at the end of, the journey. For example, it is quite possible that a company could solve a consumer’s issue, but that the customer needs to expend so much effort to achieve it , or that the process feels so complex, that th

Customer Experience 48

Customer Experience Contact Center Social Media Consumers 48

Customer Interactions

JUNE 10, 2016

Want to know what people in the industry are saying about Customer Experience? Look no further than our bi-weekly #CX Buzz blog. This week featuring; Brandembassy.com on what Starbucks can teach us about CX; Erica Strother Marois [ICMI.com] on the top 20 ways you are annoying your customers, now you have no excuse not to stop! Our tweet of the week, with very wise words, from @JayBaer, and more.

Customer Experience 38

Customer Experience Industry Customers 38

LiveChat

JUNE 10, 2016

When BMW has created “The Hire,” series of eight short films about a BMW driver getting hired by various people, people were amazed. Everything was awesome about this series. The main character was played by Owen Wilson, who was co-starred by many hot Hollywood names. All clips were directed by the most promising young artists or by already recognized directors.

How To 37

How To Advertising Course Marketing 37

MyCustomer

JUNE 10, 2016

Engagement. How Brand Citizenship drives customer engagement.

Engagement 42

Engagement Brands Customer Engagement Customers 42

LiveChat

JUNE 10, 2016

When BMW has created “The Hire,” series of eight short films about a BMW driver getting hired by various people, people were amazed. Everything was awesome about this series. The main character was played by Owen Wilson, who was co-starred by many hot Hollywood names. All clips were directed by the most promising young artists or by already recognized directors.

How To 28

How To Advertising Course Marketing 28

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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.

Communication