Sun.Jul 31, 2016

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When Hospitality is Not Hospitable. 5 Learnings for Every Industry

C3Centricity

I had lunch last week with one of my ex-colleagues. We decided to try a new restaurant close to where she works. It’s only been open a month, and it shows. This hospitality outlet certainly has a lot to learn about customer centricity! I was able to share our “adventure” with the proprietor when his manager (naively?) asked us if we had enjoyed our lunch.

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5 Ways the Brexit May Affect the Tech Industry

transcosmos Information Systems

The world witnessed the United Kingdom abandon its place in the European Union (EU) after a nationwide referendum last June 2016. “Brexit” won by 52% to 48% with Britain officially out of the EU, an economic and political partnership involving 28 European countries that encourages fair trade, cooperation and peace. It’s a historic moment as no country has ever opted to leave the EU.

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When Your Organization Is Part Of A Temporary Team

Middlesex Consulting

In Customer Service, we fixate on retaining our key employees. These are usually our customer facing folks with years of history with our customers and tons of irreplaceable product knowledge. And we think our relationship with our customers makes us all part of a mutually dependent team. In other words, we function well when we have stable internal and external relationships.

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5 Ways the Brexit May Affect the Tech Industry

transcosmos Information Systems

The world witnessed the United Kingdom abandon its place in the European Union (EU) after a nationwide referendum last June 2016. “Brexit” won by 52% to 48% with Britain officially out of the EU, an economic and political partnership involving 28 European countries that encourages fair trade, cooperation and peace. It’s a historic moment as no country has ever opted to leave the EU.

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Measuring the ROI of Enterprise Learning for Customers, Partners, and Professionals

Prove the ROI of Learning Struggling to measure the business impact of learning initiatives? Try our three-pillar approach to show the true value of learning, backed by stories from real businesses like yours. Make 2024 the year of ROI!

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Quick guide to lost luggage – your rights

Helen Dewdney

If your luggage is lost or damaged you should be able to claim from the airline. Different airlines have different rules, but as a general rule of thumb, the CAA says airlines often don’t automatically consider themselves liable for consequential losses and so the only way you could enforce a request if the airline initially refuses to do so, is in court.

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Are You a Conversation Marathoner or Sprinter? | #PeopleSkills

Kate Nasser

What is your natural conversation style: marathoner or sprinter? It matters in collaboration, career results, and business success. From Kate Nasser, The People Skills Coach™. The post Are You a Conversation Marathoner or Sprinter? | #PeopleSkills appeared first on KateNasser.com.