Sun.Sep 23, 2018

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Why Cold Calling + Warm Calling Make a Winning Combination

Nimble

Today many unsolicited sales calls go unanswered. Modern sales and marketing professionals are up against savvy buyers who have easy access to detailed product information on the Web and through Social Networks. Everyone is connected to the latest information. Buyers today are pretty good at blocking your calls and emails, through Caller ID, email spam […].

Sales 83
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Calling #ServiceTrailblazers For Dreamforce 2018!

Natalie Petouhof

Tweet Dreamforce 2018 is here! And there’s so much to do and see! To get the most out of the week I’ve put together some notes for #ServiceTrailblazers! Reserve your seat and put these sessions on your calendar! They span the world of customer service and are curated for anyone wanting to learn more about customer service and becoming a #ServiceTrailblazer!

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Help Your New Hires Rock: 30/60/90-Day Reviews for Support

Help Scout

The first 90 days in support, especially at a new company, can be incredibly hectic and stressful. Your new employee is tasked with learning an almost entirely new product from front to back, as well as any secondary tools that you might require them to use, and they’re expected to know the product so well by the end of their training that they can effectively support other people who are also learning an entirely new product.

Video 40
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Breaking the Barriers of Challenger Brand Growth with VoC; MVNO case study

Maru Group

The post Breaking the Barriers of Challenger Brand Growth with VoC; MVNO case study appeared first on Maru/EDR.

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From Data to Decisions: Maximizing Retail Potential with AI

Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and guest speaker Sucharita Kodali

Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.

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Case Study: Wyndham Destinations Asia Pacific

Confirmit

With more than 2,000 staff and a network of over 32 resorts across Asia Pacific, the region’s largest vacation ownership business required more than just ‘gut feel’ and intermittent feedback to make certain every aspect of the business was concentrating on the comfort of their customers. Since its inception in 2015, Wyndham Destinations Asia Pacific’s dedicated Customer Experience team has won many accolades for its customer-focused innovation.