Full steam ahead to a better consumer deal for Rail passengers
Helen Dewdney
OCTOBER 1, 2016
Press release. It’s good news for rail passengers today, as their rights are boosted by the Consumer Rights Act, giving a much better deal on compensation for delays, cancellations and overcrowding. When the Consumer Rights Act 2015 was implemented on 1 st October last year, Sea, Rail and Air were made exempt from its conditions. In April last year the Government back-stepped and decided that from October 1st 2016 that Ferries and Airlines would also be included but had delayed Rail until 2017.
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