Alida

NOVEMBER 25, 2016

In our e-book The 10 Smartest Brands: How They Use the Competitive Advantage of Customer Intelligence , we reveal how companies like D E WALT, LinkedIn and Salomon engage with customers to make better marketing, customer experience and product innovation decisions. These companies understand that the more they know their customers, and the more they engage with them, the greater the benefits of customer intelligence.

ROI 212

ROI Measurement Brands Net Promoter Score 212

ShepHyken

NOVEMBER 25, 2016

This week on our Friends on Friday guest blog post my colleague, Ricky Nowak, shares a customer experience she had recently with a hotel that didn’t exactly go well. It’s a great example of how not to give excellent customer service! – Shep Hyken . On a recent business Roadshow, I inadvertently left a brand new PowerPoint clicker in a hotel room but didn’t realize it until I returned home several weeks later.

Hotels 88

Hotels Handbook Conference Policies 88

Magellan Solutions

NOVEMBER 25, 2016

Time is a luxury in the world we live in. Apps dedicated to packing your bags to sorting out your employees’ schedules are reflective of the need to get as much done in as little time as possible. The same rings true for your customers, all of whom are just as pressed for time as you are. The demands of day-to-day life call for efficiency. People are expected to maintain relationships, raise families, stay fit, excel at work, and pursue creative interests all at once.

Call Center 48

Call Center Abandon Rate Training Contact Center 48

LiveChat

NOVEMBER 25, 2016

Good communication with customers is key, no matter what industry you represent. If there are breaks in this communication , you’ve got yourself a problem. Even when planning a vacation or your Holiday leave, you should think of the communication and take care of it by setting up an out of office message. An out of office message can save you and your customers a lot of trouble.

Examples 35

Examples Travel Knowledge Base Communication 35

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