Up Your Service

MARCH 5, 2016

Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred ground for closing shop, are also seeing more and more businesses staying open. But is this really increasing service to customers?

Customer Service 57

Customer Service Banking Employee Engagement Retail 57

Natalie Petouhof

MARCH 5, 2016

Tweet What Does This Announcement Mean To Your Company? NICE Systems (NASDAQ: NICE) announced the release of a new version of its Sales Performance Management ​ (SPM) solution geared for large sales organizations with substantial transactions and complex incentive compensation management (ICM) needs. The solution covers the full breadth of sales organization needs, including incentive compensation, quota and territory management, coaching, analytics and gamification.

Sales 43

Sales Analytics Gamification Management 43

Up Your Service

MARCH 5, 2016

Sometimes being closed is the best service of all. Around the world, businesses are choosing to stay open longer hours and more days. This includes retailers, banks, brokerages, call centers and service centers. Major holidays, previously sacred ground for closing shop, are also seeing more and more businesses staying open. But is this really increasing service to customers?

Customer Service 40

Customer Service Banking Employee Engagement Retail 40