Experience Matters
MARCH 17, 2016
One of the things I noticed at this year’s Sloan Sports Analytics Conference is that teams were not as focused on the issue of losing younger fans. So I decided to see if there’s anything to worry about. While we don’t have data on kids, we do have lots of data on young adults. I tapped into our 2012 […].
Steve DiGioia
MARCH 17, 2016
This original article was written by Steve DiGioia. Too many people that are in the position to “greet” people never actually do that. They may say hi or hello but that’s nothing more than an acknowledgement that someone has entered your space. That’s it! Our customers wish to be part of a team and treated warmly like you do at a gathering of friends and associates.
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Kayako
MARCH 17, 2016
The best teams are built upon people’s differences and their strengths. Startups are a great example of where people from different backgrounds and experiences collide to make magic. The key is having a diverse group of people with different skills. This helps drive innovation, competition, unrestricted thought, and open-mindedness. These values have to be instilled at the onboarding stage and reinforced in order to cement the company culture.
Customer Bliss
MARCH 17, 2016
Business decision making has a power core. Knowing the heart and pulse that drives business decisions tells you a lot about how to move forward in customer experience. When customers are the heart of your business decision making, leaders are united in efforts to deliver a reliable and differentiated customer experience. Customer needs drive the overall plan for what’s developed and delivered.
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BlueOcean
MARCH 17, 2016
Top-performing salespeople are a breed of their own. Passionate, competitive, self-motivated and tireless. But when your company experiences rapid growth or has a lengthy sales cycle for high value products and services, the burden on your top performers can be heavy. That’s when you’ve got to ask: is there a cost-effective way to augment my sales coverage and drive results without driving core sales team into the ground?
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
OpinionLab
MARCH 17, 2016
In my previous blog , I discussed the migration across the VoC industry in its approach to our approach of collecting insight from today’s empowered consumer – a shift away from panels and surveys towards customer-initiated comment cards, which support your customers’ need to provide insight in their own words at a time of their choosing on topics important to them.
Amity
MARCH 17, 2016
Having grown over the last year in a Customer Success role, I recently set out on the hunt for my next position. The field of Customer Success is growing and when looking for my next move I needed to be sure I found the right fit. Here are the 5 things I learned while searching for my next Customer Success role. 1. When does Customer Success start? It is important to know when the Customer Success team would start; are they brought in on sales calls, once a contract is signed or are they expecte
Bold360
MARCH 17, 2016
Every company wants to provide exceptional customer experiences and top-notch customer service. But what exactly does great customer service look like? What are the elements of a fantastic customer experience? Obviously, meeting (better yet, exceeding) customer expectations is the surest path to customer satisfaction.
Magellan Solutions
MARCH 17, 2016
Magellan Solutions participated in FEU’s Alumni Placement Expo (APEx): Annual Job Fair 2016 on March 8, 2016 in Far Eastern University Makati. Companies from various industries, as well as students from different FEU colleges, joined the event. Students came prepared with hard copies of their resume and also their FEU ResumeLink – as companies may conduct job interviews, initial screenings, and spot hiring.
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iPerceptions
MARCH 17, 2016
Adobe Summit 2016 is nearly here: Las Vegas will soon be packed with thousands of the world's most innovative marketers, advertisers and customer experience experts. But with such a huge variety of compelling sessions and workshops to attend, the sheer scope of the event can be overwhelming.
Topdown
MARCH 17, 2016
In our last post, we talked about what’s in a digital experience (DX) platform , detailing how dozens of individual applications go into some of these huge portfolios in an attempt to cover Marketing, Commerce and Service needs at every customer touchpoint. And yet, every one of the top DX platforms still falls short of offering a complete end-to-end customer experience (CX) management solution, which means enterprises still have to purchase supplemental solutions and do what they can to integra
ForeSee
MARCH 17, 2016
When you think of San Diego, does your mind drift to cliff-lined beaches, sunshine, the Gaslamp District, and Mexican food? Mine does, and I’m lucky enough to live here. . The post CX Event Next Week | NGCX Conference appeared first on ForeSee.
Daniel Group
MARCH 17, 2016
You receive a customer feedback survey and on the “likelihood to recommend,” question she responded with an “8” In the NPS* scoring scheme, she is a passive customer. When the interviewer asked why she gave the rating, her response was. Read More. The post Customer Feedback: How to Talk to an “8” appeared first on The Daniel Group.
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