Experience Matters

JUNE 5, 2016

For years, I’ve been getting emails asking “when will Temkin Group come to Australia?” We’ve wanted to go for a while (for both personal and professional reasons), but it just hasn’t worked with our schedules. Well, it’s finally happening. Aimee, Karen, and I will be heading to Australia in August! Do you want to see […].

Groups 139

Groups Customer Experience Customers 139

C3Centricity

JUNE 5, 2016

Things have been pretty hectic for me these past few weeks. As you read this, I am in New York presenting at the CASRO Technology and Innovation Event, 6th to 7th June. If you’re attending the event, please stop me and say “HI”; it would be awesome to meet some of my Amercian readers! I [.]. The post New Thinking, New Ideas, New Successes!

Innovation 120

Innovation Meeting Technology Tools 120

Up Your Service

JUNE 5, 2016

Recently, I was visiting a company to demonstrate UP! Your Service and the CEO said to me, “We want to achieve world-class standards in our service. How can your company help us get there?”. Caught between making a first good impression with the senior leader and being truthful to myself, I deliberated for a few moments before sharing my experience with his company.

Hotels 63

Hotels Fashion Culture Company 63

Kate Nasser

JUNE 5, 2016

Use people skills smarts and communicate. It prevents voids & vacuums of trouble. Latest business leadership tips fr Kate Nasser, The People Skills Coach™. The post #PeopleSkills Smarts: Communicate or Become Irrelevant appeared first on KateNasser.com.

Communication 56

Communication Leadership Tips Employee Engagement 56

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Customers

ijgolding

JUNE 5, 2016

I recently wrote an article for my column on CustomerThink entitled ‘How Well Do You Know Your Customer?’ – the premise was around the significance and necessity of creating customer personas. You can read the article here. If you do not want to read it, the conclusion to the article was that there is most definitely a need for everyone in an organisation to have a clear understanding of who their customers are – the customer persona is a tool to make that understanding a reality.

Meeting 170

Meeting Exercises Customer Journeys Customer Experience Professionals 170