InMoment XI
APRIL 27, 2016
Over the past 10 years or so, I have seen the shift around the client experience. It was at one time, a nice to have, a check the box, but with an ever-increasing global marketplace forcing a shift in how companies view and evaluate their client experience, it has evolved into a must have ! Personally. View Article.
Customer Bliss
APRIL 27, 2016
Research indicates that, if you want people to listen to you, you typically need four elements taking place: That’s: Authority, or your knowledge and expertise in an area. Empathy, or your ability to connect with others. Collegiality, or your tendency to collaborate and stay transparent. Education, or your background and ‘vetting’ This four-pronged model is based on getting others to listen to you.
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InMoment XI
APRIL 27, 2016
Over the past 10 years or so, I have seen the shift around the client experience. It was at one time, a nice to have, a check the box, but with an ever-increasing global marketplace forcing a shift in how companies view and evaluate their client experience, it has evolved into a must have ! Personally.
Experience Investigators by 360Connext
APRIL 27, 2016
I have a question for you today. Think about how much effort you exert every day. You have responsibilities. You work hard, you care about the results you get, and you are a leader in a professional sense. You also have the regular responsibilities of life. You have to eat, take care of yourself, do […]. The post What Can You Do to Reduce Customer Effort Today?
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Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
InMoment XI
APRIL 27, 2016
Over the past 10 years or so, I have seen the shift around the client experience. It was at one time, a nice to have, a check the box, but with an ever-increasing global marketplace forcing a shift in how companies view and evaluate their client experience, it has evolved into a must have ! Personally.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Michelli Experience
APRIL 27, 2016
About 20 years ago I had a rather transformative experience while pursuing a hobby. I didn’t suspect that the class I was embarking upon would have such broad impact on my life. As a professional speaker, I envisioned possible stage benefits from learning improvisational comedy skills but I hadn’t appreciated the benefits that improv training would provide me in my role as a leader or as a consultant charged with helping organizations increase the quality of experiences they provided to their cu
Win the Customer
APRIL 27, 2016
If you want your new small business to be competitive against the established ventures in your niche, it’s important to pay attention to the details that will create a professional appearance. Here are a few tips for how to give your new small business a professional vibe. Get a Professionally Designed Logo. A professional, memorable logo will help to maximize the money and effort you spend on your company’s branding efforts.
Middlesex Consulting
APRIL 27, 2016
April 24, 2016 was Tax Freedom Day this year. In honor of that day, please read this "oldie but goodie". Some things never change: When Is Your Business’ Customer Churn Freedom Day©? Hope you enjoy.
Magellan Solutions
APRIL 27, 2016
Once a year, companies participate in the celebration of Earth Day. There are social media posts on how to save the environment and posts that greet everyone “Happy Earth Day.” Office activities like “Plant a Tree,” “Green Party,” and “Vegetarian Day” are held to celebrate the Earth Day spirit. But how many of these activities actually change the employees’ lifestyle into something greener?
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Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Talkdesk
APRIL 27, 2016
We’ve brought together an all-star lineup of customer experience thought leaders to provide insights at Opentalk 2016. Among them is Nick Mehta, Gainsight’s energetic, football-loving CEO. Talkdesk Senior Manager of Field Marketing, Leah Kahn, sat down with Nick to talk to him about everything… except customer experience and football. We thought we’d save the shoptalk for Opentalk and start by getting to know the man behind the leading Customer Success Management platform.
Kate Nasser
APRIL 27, 2016
Fear impacts work and personal relationships. JOIN The People Skills Coach™ & community for #PeopleSkills global chat on overcoming fear. The post Overcoming Fear: JOIN #PeopleSkills Chat May 1st 10amEDT appeared first on KateNasser.com.
The DiJulius Group
APRIL 27, 2016
What is the biggest cost to a company? Robbie Richards writes for JitBit, a company that provides live chat and helpdesk software to help businesses simplify and improve their customer support. He provided a great piece on every company’s biggest expense. Ask a business owner or CEO that question and you’ll get answers like: R&D, […].
LiveChat
APRIL 27, 2016
The goal of any business is to connect with its customers and forge bonds of both trust and loyalty. It seems like a simple goal, but it’s far easier said than done. Today’s technology like social media and email allows businesses to reach their customers much faster than in the past, but there’s still a difference between reaching someone and connecting with them.
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Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
dscout People Nerds
APRIL 27, 2016
How to add inspiration and simulations to your research arsenal.
Verint
APRIL 27, 2016
Many organizations are recognizing that the very Workforce Optimization (WFO) solutions used in their contact centers for decades can now help their back offices. Insights gained can help them better understand, structure and leverage their back-office operations to improve the customer journey. Expanding WFO into the non-phone or non-customer facing parts of an enterprise requires proper planning and preparation in order to achieve goals.
Brad Cleveland Blog
APRIL 27, 2016
The most successful contact center teams continually review and reassess how they do things and the results they are achieving. What can be improved? What should be scrapped? What assumptions no longer make sense? What can be done differently? They … Continue reading → The post The Best Managed Contact Centers: #11 – They Are Willing to Experiment appeared first on Brad Cleveland.
ijgolding
APRIL 27, 2016
The North Star has been used for the purposes of navigation for centuries. Acting as a guiding light, people have used its brightness and prominence in the sky to ensure they are travelling in the right direction. The principle of the North Star works as a fantastic analogy in the world of business. In this column, I ask readers to consider whether or not you, or/and your colleagues know whether your business is travelling in the ‘right direction’.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Brad Cleveland Blog
APRIL 27, 2016
The most successful contact center teams continually review and reassess how they do things and the results they are achieving. What can be improved? What should be scrapped? What assumptions no longer make sense? What can be done differently? They would agree with the advice of management consultant Dr.
Joe Rawlinson
APRIL 27, 2016
Do you want to find (and keep) more customers? Whether you’re a small business or a big business, there’s a simple solution to engaging and retaining your customers more effectively — video. When it comes to video marketing, both conversion and engagement rates for this type of content are much higher than other forms of media, such as text or images.
Brad Cleveland Blog
APRIL 27, 2016
The most successful contact center teams continually review and reassess how they do things and the results they are achieving. What can be improved? What should be scrapped? What assumptions no longer make sense? What can be done differently? They would agree with the advice of management consultant Dr.
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