CustomerGauge

JANUARY 6, 2017

Following the success of our 20 Customer Experience Influencers to Follow in 2017 article, we decided to prepare you for your Net Promoter Score & Customer Service success. Keeping track of NPS and Customer Service best practices is going to help you accelerate your business growth. With that in mind, we thought it would be extremely […]. The post The Top 15 NPS & Customer Service Thought Leaders to Follow in 2017 appeared first on CustomerGauge.

NPS 133

NPS Net Promoter Score Customer Service Customers 133

ShepHyken

JANUARY 6, 2017

This week on our Friends on Friday guest blog post my colleague, Vince Jeffs, examines the hot topic of artificial intelligence (AI) and it’s impact on the customer experience. I am reading articles every week about AI and find it’s impact fascinating. – Shep Hyken. If you’ve read or seen any media lately, you know that the Artificial Intelligence hype is off the charts.

Customer Experience 86

Customer Experience Telecommunications Fashion Technology 86

Amity

JANUARY 6, 2017

With the start of the New Year, the goals of customers are on my mind and the minds of many customer success managers. It’s no wonder. Goals help customers achieve success. They make it possible to align expectations. They focus efforts on what’s most important. Later, they will help to evaluate a customer’s progress and the value they’ve realized.

Tips 70

Tips Customers Measurement Customer Success 70

Clicktools

JANUARY 6, 2017

We’ve reached the end of the first week of 2017, which means it’s time to look into my magic ball and see the future. What does this year have in store in the world of feedback, customer service, and customer experience? What trends will emerge to become the buzz of marketing campaigns, the talk tracks of service and support departments, and the hashtag du jour?

Tips 58

Tips Customer Journeys Multi-Channel Gamification 58

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Customers

iPerceptions

JANUARY 6, 2017

The silly season has come to an end and the new year is upon us. But even in the midst of the holidays, many marketers hypothesized what the industry will look like in 2017. Here were some of the stories that stuck out to us last month.

Customer Centricity 48

Customer Centricity Industry Marketing Customers 48

Natalie Petouhof

JANUARY 6, 2017

Tweet With the variety of common products available, often customers want to learn how a product or service works before purchasing. With more and more buyers using mobile devices to shop, 4 out of 5 shoppers say a video showing how a product or service works is important in their decision to purchase or not purchase a product or service. In fact, shoppers report research on mobile devices with visual content helps inform their product selection.

ROI 40

ROI Video Advertising Apparel 40

Clarabridge

JANUARY 6, 2017

It’s that time of year again, the time when really smart people predict the year ahead. Recently, Forbes contributor Bernard Marr put together his 2017 tech predictions. Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management.

Call Recording 40

Call Recording Social Media Call Center Feedback 40

Clarabridge

JANUARY 6, 2017

It’s that time of year again, the time when really smart people predict the year ahead. Recently, Forbes contributor Bernard Marr put together his 2017 tech predictions. Throughout the article, he forecasts the future of technology—and in one 2017 prediction, he lays out what we at Clarabridge believe is the future of customer experience management.

Call Recording 40

Call Recording Social Media Call Center Feedback 40