Confirmit

JULY 7, 2017

The most effective method is a Voice of the Customer (VoC) program that collects feedback across all customer touchpoints to deliver meaningful and actionable insights. Success therefore depends upon understanding where you are delighting – or failing – your customers, and making decisions to improve results. But how to do this?

eBook 40

eBook Consumers B2C Return on Investment 40

Confirmit

JULY 7, 2017

The most effective method is a Voice of the Customer (VoC) program that collects feedback across all customer touchpoints to deliver meaningful and actionable insights. Success therefore depends upon understanding where you are delighting – or failing – your customers, and making decisions to improve results. But how to do this?

eBook 40

eBook Consumers B2C Return on Investment 40

Confirmit

JUNE 4, 2018

To accomplish this, we’ll help you identify and join together the various touchpoints across your customer journey, breaking down organizational silos and isolating the moments that matter most to your customers. B2B organizations are always eager to know what other B2B companies are doing in the CX space.

eBook 40

eBook B2B ROI Advertising 40

ClientSuccess

MAY 14, 2019

Valued Engagement Touchpoints. Once you have a system in place, I’d recommend defining valued engagement touchpoints. eBooks : Ultimate Guide to SaaS Customer Success Metrics. The post How Valued Engagement Touchpoints Help Build a Proactive Customer Success Strategy appeared first on ClientSuccess.

Touchpoint 45

Touchpoint Customer Success Engagement Strategy 45

Uniphore

NOVEMBER 16, 2021

It’s now the main — and often only — human touchpoint for banks and their customers. Get the eBook Learn more about how your company can use conversational AI to transform the banking customer and agent experience, drive customer satisfaction, and generate greater loyalty and revenue.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

TechSee

MARCH 5, 2019

Claims processing is a key touchpoint in the customer life cycle, and insurers have only a short window of opportunity to satisfy policyholders. Insurance Claims Processing through Computer Vision – the eBook. The eBook also provides insurers with practical advice for implementation.

Insurance 95

Insurance eBook Self Service Travel 95

Experience Investigators by 360Connext

DECEMBER 17, 2014

Sign up for updates below and you’ll get our free ebook to help you get started!). Receive exclusive content, updates, and our FREE Mission Statement ebook. Tackle those trickiest touchpoints in 2015. To receive exclusive content, updates, and our FREE Mission Statement ebook, please enter your email address.

Customer Journeys 306

Customer Journeys Customer Experience eBook Employee Engagement 306

Feedbackly

SEPTEMBER 22, 2023

Identify prominent touchpoints in each stage and analyze how they contribute to the overall customer experience. Download this free eBook to learn more about measuring emotions: The post How to Select the Best CX KPIs appeared first on Feedbackly.

Net Promoter Score 98

Net Promoter Score Effort Score How To Abandon Rate 98

InMoment XI

JUNE 14, 2022

What makes this touchpoint so vital from a PLG perspective? This touchpoint is a rich source of insight into frustrations that customers face. Get the ebook, “ CX FOR EVERY STAGE: How to Scale Your Voice of Customer Program from Startup to Enterprise.’ Chances are, it’s never happened.

Metrics 260

Metrics Net Promoter Score Effort Score NPS 260

ChurnZero

APRIL 12, 2022

A CCO can help create a culture that makes the customer a top priority, ensuring that departments work together to offer an elevated customer experience at every touchpoint. For example, your sales and marketing teams may create amazing customer experiences at their own touchpoints, ranging from brand awareness to conversion.

Chief Customer Officer 98

Chief Customer Officer Customer Centricity Touchpoint Leadership 98

ClientSuccess

JANUARY 24, 2023

With ClientSuccess , customer success teams can confidently track valuable metrics and data while tracking customer touchpoints and communications.

Metrics 89

Metrics NPS eBook Customer Success 89

Interactions

MARCH 11, 2022

A customer journey on the other hand refers to all the steps and touchpoints that a customer experiences along their relationship with a brand. To learn more about how technology can support the entire customer experience, see our eBook about implementing technology with a solutions-oriented approach. But hold on, we’ll build on this.

Customer Experience 106

Customer Experience Customer Service Customer Journeys eBook 106

Feedbackly

OCTOBER 20, 2022

In the beginning, you can select a few touchpoints and a limited amount of feedback. Similarly, Feedbackly also has a plethora of resources like eBooks, webinars, and blogs to help new users get on board. Scalability is one of the biggest factors that sets Feedbackly apart from the rest. Our CX software is fully scalable.

Feedback 75

Feedback Software Multi-Channel NPS 75

ClientSuccess

JANUARY 11, 2023

Learn more about building customer loyalty in this ebook. By following the Golden Rule at every touchpoint, you can help ensure that customers are getting maximum value from their significant investment in your business. Why Follow the Golden Rule? It’s no surprise that customer success and loyalty go hand-in-hand.

Customer Success 80

Customer Success eBook Loyalty Conference 80

Quadient

FEBRUARY 15, 2022

With that information, you can set about influencing the choices they make by prioritizing the most impactful touchpoints and personalizing the next best actions. Our new ebook, The essential checklist for Customer Journey Mapping , was co-written with the author of How Hard Is It to Be Your Customer?

Customer Journeys 59

Customer Journeys Touchpoint Fashion eBook 59

Comm100

DECEMBER 19, 2017

The activities in this eBook can be great training materials to improve customer service or morale in your team. Developing this framework will help you create positive touchpoint experiences that customers can come to expect from your brand. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

Comm100

AUGUST 31, 2020

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise of new support channels, customer service complaints are inevitable – but this doesn’t mean they’re irreparable. Top 7 Customer Service Complaints.

Customer Service 130

Customer Service Omni-Channel How To eBook 130

Comm100

AUGUST 31, 2020

Delivering the perfect customer experience on every occasion across all your touchpoints is no easy feat. With increasing customer expectations and the rise of new support channels, customer service complaints are inevitable – but this doesn’t mean they’re irreparable. Top 7 Customer Service Complaints.

Customer Service 130

Customer Service Omni-Channel How To eBook 130

Optimove

DECEMBER 5, 2018

Download the eBook: Managing Infinite Customer Journeys. Smart marketers should always recognize the different touchpoints for customer engagement with their brand, products, and services. Fill in the form to download the ebook now. The post Managing Infinite Customer Journeys appeared first on Optimove.

Customer Journeys 42

Customer Journeys Management eBook Touchpoint 42

Alida

MAY 10, 2016

Note: The following guest blog post from CX expert Jeanne Bliss first appeared as a preface in The Enterprise Guide to Customer Experience , an ebook authored by Tyler Douglas, chief sales and marketing officer at Vision Critical. Customer Experience is not a new idea. How to Build Your Customer Driven Growth Engine.

Chief Customer Officer 100

Chief Customer Officer Strategy Company Customer Experience 100

ClientSuccess

FEBRUARY 15, 2022

This first touchpoint with a candidate only needs to last approximately thirty minutes and should serve as a brief introduction between your organization and the candidate. eBook: How to Become a Great Customer Success Manager. Here are five steps to an effective Customer Success interview process: 1. Exploratory Discussion.

Customer Success 81

Customer Success Case Study eBook Touchpoint 81

Optimove

DECEMBER 5, 2018

Download the eBook: Managing Infinite Customer Journeys. Smart marketers should always recognize the different touchpoints for customer engagement with their brand, products, and services. And smart marketers know that micro-segmentation and predictive behavior modeling lead to better interactions and deeper relationships.

Customer Journeys 45

Customer Journeys Management eBook Touchpoint 45

Interactions

MAY 12, 2022

It serves to welcome customers into your space and creates an important touchpoint with the brand. . Learn more about creating a successful digital experience in this ebook. In this way, you can think of digital customer experience (defined as any interaction with a brand that is not in person), as a digital storefront.

Customer Service 62

Customer Service Wait Times eBook Insurance 62

Quadient

JULY 25, 2022

One of the ways we understand the customer’s experience is through mapping and analyzing the journey through all customer touchpoints. Another term that is often used interchangeably with journey mapping but is definitely not the same thing: touchpoint mapping. Identify unnecessary touchpoints. What is Customer Journey Analysis?

Customer Journeys 52

Customer Journeys Analysis Touchpoint Effort Score 52

Confirmit

NOVEMBER 16, 2020

Cromwell established a multi-touchpoint VoC program to better understand customer expectations. PennyMac embedded and expanded a VoC program across its business to covers multiple touchpoints, including website, customer communications, and customer service call center. Voice of the Customer Voice of the Employee Case Studies eBooks.

Insurance 52

Insurance Case Study Touchpoint eBook 52

Interactions

FEBRUARY 20, 2020

This requires backend integration and process design across all (existing and new) channels and touchpoints to create a seamless and effortless digital experience. . If you’re ready to take a deep dive, we recommend checking out our eBook on achieving CX success with Digital Transformation.

eBook 93

eBook ROI Chatbots Customer Journeys 93

Feedbackly

JUNE 1, 2023

Emotions Foster Long-Term Relationships When you elevate the customer experience with touchpoints that offer great emotional value, customers become more attached to your brand. So, it’s time you assess how your customers feel about doing business with you and devise ways to improve it.

eBook 52

eBook Touchpoint NPS Brands 52

Optimove

JUNE 26, 2019

Smart marketers should always recognize the different touchpoints for customer engagement with their brand, products, and services. Be the Customer Journeys All-Star at Your Company. And smart marketers know that micro-segmentation and predictive behavior modeling lead to better interactions and deeper relationships.

Customer Journeys 42

Customer Journeys Management eBook Touchpoint 42

TechSee

MARCH 7, 2022

Download our eBook: What Self Service Will Look Like in 2025 . AI-powered tools and software provide multiple touchpoints with the customer, breaking the mold of traditional customer service methods and enabling customers to choose their communication platform for proactive solutions. What is Customer Self Service?

Self Service 109

Self Service Examples Customer Service Representative Virtual Agent 109

Interactions

JUNE 5, 2019

This proven method allows companies to paint a clear picture of how their customers interact at every touchpoint of their business, and delivers actionable insights that can be used to transform customer experience as a whole. Read our eBook on Customer Journey Mapping to learn: The two types of Customer Journey Maps and which you should use.

Customer Journeys 54

Customer Journeys eBook Touchpoint Roadmap 54

Oracle

DECEMBER 27, 2019

This is a preview of the ebook “The 2020 Guide to Digital Commernce.” How personalized are those touchpoints? Cut-and-paste touchpoints do not suffice, especially considering the electronic sea through which your recipients are constantly wading. Or at least a robust review.

Touchpoint 66

Touchpoint Ecommerce eBook Exercises 66

Hello Customer

JUNE 21, 2021

Want to learn more about which survey to run at which touchpoint in the customer journey? Check out our free ebook about NPS ?, (Net Promoter Score) survey will already point you towards some insights about why people love your brand. CSAT & CES. Implement a direct-to-consumer mindset.

Customer Centricity 98

Customer Centricity Net Promoter Score Customer Experience How To 98

inmoment

AUGUST 20, 2019

With these goals in mind, InMoment gathered the three most important steps restaurants can take to achieve better guest feedback in our new eBook, “How Restaurant Brands Can Get Better Guest Feedback.” Each of these touchpoints must meet—or exceed—guests’ expectations to lead to positive feedback and suggestions. .

Feedback 45

Feedback Brands eBook Touchpoint 45

Interactions

SEPTEMBER 2, 2021

This can save banks from fines and create a consistent experience across all touchpoints with the brand. . To learn more about how Conversational AI can benefit banking, check out this eBook. . Compliance and regulation are also important in banking. Conversational AI can ensure these rules are followed during every interaction.

Banking 62

Banking Self Service Virtual Agent eBook 62