Beyond Philosophy

OCTOBER 11, 2018

A powerful sales technique exists that can help. The best sales organizations use it well; the worst, not so much. It describes how they give customers or prospects something with the hopes that their generosity will be returned in higher sales or customer loyalty. No one wants to be tricked or cajoled into the sale.

Sales 137

Sales Call Center Loyalty eBook 137

InMoment XI

AUGUST 22, 2022

Some customers come back again to the same sales person because they have an excellent relationship and know that the experience they receive will be just as excellent. These customers will likely follow that sales person to their next dealership should they decide to move on. Check out this free eBook!

Employee Experience 260

Employee Experience eBook Employee Engagement Call Center 260

InMoment XI

JULY 18, 2022

And, as this program has progressed, they are able to draw correlations between stores that are performing well in the system and their sales. #2: It will also help you build a high sales potential. For more information on using feedback throughout your organization, read our ebook here!

Feedback 492

Feedback Culture eBook Training 492

InMoment XI

NOVEMBER 21, 2022

Customers expect value for what they pay for and no amount of sales gimmicks can hide the truth of your product, so it’s key to know customers’ expectations and develop your product/service to meet or exceed that.

Loyalty 260

Loyalty How To eBook Social Media 260

Oracle

AUGUST 8, 2019

From a B2B sales perspective, companies are seeing that more B2B buyers are expecting B2C-type interactions – 70% of buyers across generations value the fewer negotiations and improved sales processes that online marketplaces can provide. Yet many organizations are still stuck in their manual ways. Warning sign #1: Pricing errors.

B2B 67

B2B Sales eBook B2C 67

SurveySparrow

AUGUST 31, 2021

You can also offer non-monetary virtual incentives like allowing them to download an eBook, research paper, or template. It also boosts your sales as users may like your product during the trial and invest in it for the long term. An in-depth analysis of the feedback helps you leverage the data and trends to boost sales.

Survey 98

Survey Sales Social Media Multi-Channel 98

Feedbackly

AUGUST 4, 2021

We know CX matters when it comes to sales. Today, a whopping 46% of consumers say that customer experience is the main driver of.

eBook 98

eBook NPS Sales Consumers 98

Lumoa

MAY 19, 2022

Through our ecommerce apps ebook, we aim to establish a connection between factors that impact the customer experience and the influence that these variables have on satisfaction levels. Loyal customers can result in more referral sales and a higher loyalty program subscription rate.

Report 208

Report Ecommerce Retail Customer Satisfaction 208

InMoment XI

FEBRUARY 15, 2022

For employees, curbside and delivery have proven expensive to operate and don’t drive sales like in-store traffic does (especially if retail employees are working commission). During quarantine, retail stores often offered same-day home delivery, curbside pick up, and buy online, pick up in-store (BOPIS).

Retail 260

Retail Consumers Social Media eBook 260

Bill Quiseng

AUGUST 10, 2015

So when he recently published an ebook entitled Culture Of Yes: Practices And Principles Of Great Hospitality , I was all over it. And while this ebook is focused on those who are in the hospitality industry, I am sure that customer service professionals in any industry will benefit. Micah has done that for you here.

eBook 60

eBook Hospitality Culture Hotels 60

Confirmit

JUNE 4, 2018

Cross/up-sales and share of wallet. In the Confirmit for B2B ebook, we’ll explore some of the ways Confirmit B2B Customers are maximizing their CX program ROI and provide best practice tips to show you how to leverage CX to drive business growth. Client retention. Organizational processes and cost reduction.

eBook 40

eBook B2B ROI Advertising 40

Talkdesk

APRIL 12, 2016

The past few years have seen significant advances in sales strategies and practices. TOPO Sales Summit 2016 examined many of the facets of a successful sales strategy. The Sales Development Track expanded on how high-growth companies can drive pipeline and revenue. About TOPO Sales Summit.

Sales 40

Sales eBook Call Center Strategy 40

Talkdesk

APRIL 15, 2016

Sales leaders are integral to the success of their teams. The Sales Leadership track at TOPO Summit 2016 explored the ways in which sales leaders design, build and manage their organizations. Who better to provide input on effective sales than a buyer? About TOPO Sales Summit.

Sales 40

Sales Leadership eBook Call Center 40

Talkdesk

APRIL 14, 2016

Every sales organizations is looking for the secret to improving their effectiveness and their revenue along with it. The Sales Effectiveness track at TOPO Sales Summit 2016 explored the plays and tactics that contribute to the effectiveness of the world’s top sales teams. About TOPO Sales Summit.

Sales 40

Sales Multi-Channel eBook Call Center 40

Gainsight

DECEMBER 4, 2023

Learn more in our ebook Creating a Company-Wide Culture of Customer Centricity. With an effective CS operation, your team can grow annual revenue more effectively than traditional marketing and sales techniques. Their advocacy can impact marketing, sales, as well as product design, and roadmapping.

eBook 52

eBook Metrics Roadmap Healthcare 52

Comm100

AUGUST 5, 2020

And perhaps more simply, a missed engagement could mean a missed sale. . These five tips for reducing wait time were taken from the eBook – Top 7 Customer Service Complaints & How Omnichannel Customer Engagement Resolves Them. So how can your team reduce wait times and give your customers the immediate attention they expect?

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

Team Support

NOVEMBER 30, 2023

In fact, 79% of businesses claim that offering live chat features has had a positive impact on sales, revenue, and customer loyalty. Download our ebook, “ Back to the Basics of Customer Support: Making a Plan to Maximize Support Efficiency ” to learn more about upgrading your customer support software today.

Omni-Channel 106

Omni-Channel Customer Service How To eBook 106

Comm100

APRIL 27, 2020

Does your customer need to connect with the support department or the sales team? Here’s an example of what automated routing based on region might look like : Zach reaches out to a large automotive dealership with a sales question on Facebook Messenger. This blog post is a snippet from our eBook, Mastering Omnichannel CX.

Omni-Channel 147

Omni-Channel eBook Automotive CRM 147

BlueOcean

MAY 13, 2021

In food and beverage alone, online sales in 2020 saw a 125% increase over the previous year. Across all sectors, second quarter online sales surged 32%, with consumers spending $211.5 Just look at Walmart’s third quarter online sales , which were up a jaw-dropping 79%. Convenience: First Among Equals.

Loyalty 156

Loyalty Brands Ecommerce Average Handle Time 156

PeopleMetrics

JULY 27, 2016

Sales offers a good example of the power of perspectives. For companies with complex sales processes and big-ticket contracts, every interaction between a sales rep and a prospect can add up to—or negatively impact—the final outcome. The Trifecta Method: A Step Forward in Sales Forecasting Methods.

Customer Experience Management 48

Customer Experience Management Sales Customer Experience Management 48

Optimove

JANUARY 23, 2024

Discover the latest email strategies to grab the attention of your customers Download Now Tip #1 – Optimize for mobile Mobile commerce makes up the majority of online purchases globally, contributing to 59% of e-commerce sales in 2022 and expected to reach 62% in 2027, as RetailWire reported. Now, for the final tip.

Tips 59

Tips eBook User Experience Engagement 59

CX Journey

JULY 18, 2017

Those are just some of the questions addressed in an eBook I wrote - and GMC Software released - about six weeks ago. One of my favorite questions was about my "Shark Tank sales pitch" about the CXO role: Why does a company need a customer experience executive? What advice is there for future customer experience executives?

Company 112

Company Customer Experience eBook Software 112

Talkdesk

APRIL 12, 2016

TOPO Sales Summit 2016 was a whirlwind of information, insights and debate. With two days of content, four tracks and 30+ sessions and workshops, TOPO Sales Summit 2016 really packed a punch. As a form of summary, we’ve compiled some of the most memorable quotes from TOPO Sales Summit 2016. Click to Tweet. Click to Tweet.

Sales 40

Sales eBook Conference Case Study 40

PeopleMetrics

NOVEMBER 13, 2015

Sales or Customer Experience? Through the lens of his personal experience, the ex-employee asked : “If REI is focused on customer experience and a co-op style of business, why are employees only being measured by membership sales?”. But then one comment from an ex-employee became the focus of the thread. The Entire Customer Experience.

Sales 48

Sales Net Promoter Score Customer Experience eBook 48

Comm100

DECEMBER 19, 2017

Creating a positive customer journey — from the first interaction (calls, live chat, emails or social media) to the purchase and even after the sale is made – is paramount if you want to attract and retain customers. The activities in this eBook can be great training materials to improve customer service or morale in your team.

Strategy 287

Strategy Customer Experience How To Customer Journeys 287

Feedbackly

OCTOBER 27, 2022

It has a stronger correlation with sales. Using all the KPIs out there won’t necessarily guarantee that you can improve CX and benefit from higher sales. Our research shows that EVI® has a 3-4 times stronger correlation with sales than any other customer experience metric. Download your free EVI® eBook here:

Effort Score 98

Effort Score Customer Journeys Metrics Retail 98

Beyond Philosophy

MAY 9, 2016

Find out more on how you can improve your Customer Experience and ultimately your sales in our latest ebook Unlocking The Hidden Customer Experience. When was the last time you refused to buy something because it just didn’t look right? Did the experience affect your feelings about the product or brand?

Sales 60

Sales Customer Journeys Fashion eBook 60

ClientSuccess

MARCH 8, 2023

You can learn more about optimizing your customer communication strategy with these additional resources from ClientSuccess : Webinar: How to Have More Strategic Customer Conversations eBook: Customer Success as a Culture: Marketing Leaders Edition Toolkit: Sales, Marketing & Customer Success Alignment Toolkit The post Tips for Writing Effective (..)

Customer Success 79

Customer Success Tips eBook Roadmap 79

ShepHyken

DECEMBER 7, 2020

My Comment: Our friends at Mitel have created a very cool ebook with a fantastic user experience. Titled “The NOW of Work,” the ebook focuses on what’s new in technology, employee communication and motivation, and more. Numerous experts were consulted. When you click on their images, their insights appear.

Customer Service 144

Customer Service Self Service eBook Loyalty Programs 144

ClientSuccess

AUGUST 8, 2017

Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process. In this webinar you will learn: How to approach post-sale lifecycle management with your customers. Register to watch the recorded webinar here: Customer Success Pitfalls to Avoid During the Post-Sale Process.

Sales 40

Sales Customer Success Customer Journeys eBook 40