The Six Laws of Customer Experience (Video)
October 23, 2014 1 Comment
This video explains The Six Laws of Customer Experience. By understanding these fundamental truths about how people and organizations behave, companies can make smarter decisions about what they do, and how they do it.
I published the 6 Laws of CX several years ago, yet it remains equally relevant today and is one of the most popular documents about customer experience, with over 100K downloads.
For more information, take a look at the 6 Laws of CX Infographic or download the free eBook.
The bottom line: Make sure to understand and conform with the 6 Laws of CX.
I stumbled upon the infographics before, but I really enjoy the video format.
“Every interaction creates a personal reaction” is my favorite point here.