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Elevating Guest Experiences in Hotels with Integrated CX

InMoment XI

The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. So much time locked inside caused a massive correction.

Hotels 260
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Elevate Your Hotel with 24/7 Hotel Management

Magellan Solutions

Immerse yourself in this scene: a fantastic hotel where activities flow gracefully throughout the day. It guarantees that your hotel thrives by providing top-notch hospitality services. Our goal is to provide exceptional service that sets a new standard for hospitality. We provide more than just hotel management.

Hotels 52
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Top 5 Customer Service & CX Articles for Week of March 25, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Through chatbots and empathy simulators are transforming customer service by taking over tasks traditionally done by humans, such as speech recognition, empathy, and decision-making.

Hotels 76
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The Meaning of 24-Hour Front Desk in Hotels

Magellan Solutions

Why is a 24-hour front desk hotel essential in modern hospitality? The front desk is the heart of a hotel, managing guest experiences and providing 24/7 hospitality. It makes every moment memorable and elevates the customer experience. Discover how this round-the-clock service enhances the charm of your hotel.

Hotels 52
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Secrets to Incredible Customer Service with Paul R. Jones

BlueOcean

With that in mind, we reached out to Paul Jones, an award-winning hotel manager within the Best Western organization. We sat down with Paul to discuss his views on best practices for creating incredible customer service. Do you have a “process” for consistently creating exceptional service experiences?

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What Can the Mandalorian Teach You About Your Customer Service?

Steve DiGioia

A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. Those two articles highlight the unique aspects of service the two groups offer and how they hurt or help our service efforts.

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Raising Customer Service to an Art Form at the Townsend Hotel

Who's Your Gladys?

That’s why we sat down with Steven Kalczynski, Managing Director of The Townsend Hotel, a luxury hotel nestled in the upscale shopping district of Birmingham, Michigan. Landing on the list of Travel + Leisure’s “World’s Best Hotels” is one among many of their noted accomplishments. It’s an audience that expects only the best.

Hotels 100