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Opinion or Reality? Does Customer Experience really make a difference?

ijgolding

On a weekly basis, Customer Experience Professionals all over the world are being challenged to demonstrate the ‘tangible’ value focusing on the Customer […]. I am also unlikely to be the last.

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5 ways to retain more customers in 2021

Customer Experience Insight

Customer experience professionals might be the most valuable players in their company’s success in 2021. You hold the key to customer retention. Many just couldn’t retain the customers they had before they were forced to shut down. The coronavirus put a monkey wrench in actual customer meetings.

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How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents

Experience Investigators by 360Connext

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

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Shareholder or Customer First? The difference between Tesco and Amazon

ijgolding

Amazon is about long term relationships – with customers, employees and shareholders. In order to sustain and grow a business, Mr Bezos understands that it MUST be done so by delivering a stress free experience that just keeps getting better and better. The returns will come in time.

Retail 290
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Customer Experience: 5 Startling Predictions for 2020

Beyond Philosophy

The number two thing was customer retention. My interpretation of that finding is that organizations don’t just improve Customer Experience for a laugh; they do it for growth. However, retention is essential, too. I’m a member of the CXPA, which is the Customer Experience Professional Association.

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Ryanair – the brand we can now learn to love

ijgolding

Customer Experience Professionals all over the world are often challenged by business leaders as to the real benefits of Customer Experience. Grateful to have an amazing advocate of the financial benefits of improving Customer Experience. Grateful for any past, present or future customer of Ryanair.

Brands 249
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4 Ways to Improve Customer Experience in 2018 – guest post from CCW NOLA

ijgolding

This involvement can create a positive workspace for your employees, where they feel not only that they have enough training to provide excellent customer service, but one in which they feel encouraged to go above and beyond for the customer. Send company personnel to a customer experience conference.