The benefits of building emotional intelligence in your team

The benefits of building emotional intelligence in your team

Published on: April 30, 2021
Author: Pauline Ashenden - Demand Generation Manager

The pandemic and lockdowns have increased the focus on the human side of customer service, and particularly, the need for agents and organisations to develop emotional intelligence skills to meet their own and customers’ changing needs.

Based on a recent Call Centre Helper webinar, our latest post explains what emotional intelligence is, techniques to focus on, and how it can benefit your contact centre team. Click here to read it on our parent company Enghouse Interactive’s website.

Tags: Emotional intelligence, Hybrid Working
Categories: Best Practice, Trends & Markets

You might also be interested in these posts: