ShepHyken

DECEMBER 19, 2018

As I started to perform more and more for money, I could afford to be a regular customer of Al’s. Some of you may or may not know that I perform magic. Not real magic. When I was a kid I did birthday party magic shows, and in high-school and college worked in comedy clubs doing comedy and magic. I still practice card tricks. .

Customer Service Training 119

Customer Service Training Customers Loyalty Training 119

ShepHyken

DECEMBER 14, 2018

This week we feature an article by Chanice Henry who writes about the importance of cyber security in providing a trustworthy experience for your customers. – Shep Hyken. Customer loyalty is built on trust. Cyber security is no longer something that just IT teams need to worry about.

Customer Experience 102

Customer Experience Policies Government Customers 102

ShepHyken

MARCH 14, 2018

You finally get to a customer service rep. You tell your story and the customer service rep responds, “I’m sorry, that’s not my department.” You have a problem. You call the phone number listed on the company’s website. You wait on hold for what seems much longer than the ten minutes they said you would be holding.

Wait Times 108

Wait Times Customer Service Training Customers Customer Service 108

ShepHyken

NOVEMBER 30, 2018

This week we feature an article by Brian Cantor who gives us a list of ways to achieve success and consistency when communicating with customers on any channel. – Shep Hyken. Making for a jointly admirable and problematic reality, the customer contact community often takes a lofty, wide-eyed approach to strategy and technology.

Omni-Channel 94

Omni-Channel Self Service Policies Abandon Rate 94

InteractionMetrics

APRIL 16, 2024

Whatever you promote about your company sets up what customers expect. For instance, if your website bellows that customer care is one of your core priorities, then naturally, customers will expect above-average customer service. When businesses communicate honestly and openly, customers’ confidence soars.

Strategy 52

Strategy Customer Experience Effort Score Net Promoter Score 52

ShepHyken

JANUARY 25, 2017

The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. In 2012, they rolled out a promotional video on YouTube that was hilarious and went viral.

Customer Service 48

Customer Service Customer Focused Customer Service Training Retail 48

ShepHyken

SEPTEMBER 7, 2016

Customer Opportunity. Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. For example, getting transferred from one customer service representative to the next and having to repeat the issue.

Customer Service Representative 48

Customer Service Representative Customer Service Training Customers Customer Service 48

Grade.us

MARCH 6, 2023

If the review suggests an extensive or undeniable failure, giving the affected parties a voucher or other real compensation shows a commitment to accountability that will give new customers confidence in your client’s business. Just make sure this is something your client is willing to provide.

Feedback 36

Feedback Hospitality Hotels Customer Confidence 36

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. This means the customer service professional must develop a response plan. You will not be sorry.”

Customer Service 40

Customer Service Training Customer Service Training Course 40

Qualtrics

MAY 26, 2020

Giving customers confidence. Encouragingly, feedback showed customers placed a high level of trust in Green Spot. But more importantly, the findings highlighted the issues customers cared most about, which are essential in driving the overall Green Spot messaging. “In

Brands 26

Brands Social Media Consumers Customer Confidence 26

SurveySparrow

JANUARY 20, 2020

3 Provide information: After the purchase, there might be areas where the customer doesn’t know how to handle a situation. Do not make them call the customer care number although that should be an option. 16 Make customers confident about their purchase: There was a time when customers were wary about buying products online.

Measurement 52

Measurement Omni-Channel Loyalty Programs Social Media 52

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. This means the customer service professional must develop a response plan.

Customer Service 53

Customer Service Training Course Customer Service Training 53

ShepHyken

FEBRUARY 1, 2017

Keep in mind, this wasn’t a single unhappy customer complaining to a gate agent at the airport. Last week United Airlines had a computer outage that lasted two and a half hours and caused 200 flight delays and six cancellations. This situation involved thousands of people who were inconvenienced.

Case Study 48

Case Study Airlines Study Customer Service 48