OpinionLab

MARCH 6, 2018

The post 2017 proves a productive year for OpinionLab CSR team appeared first on OpinionLab. We were thrilled to be able to support these causes in 2017 and look forward to continuing our philanphropic efforts in 2018.

Hospitality 60

Hospitality Management 60

PeopleMetrics

DECEMBER 1, 2021

And I have some more exciting news to share – PeopleMetrics has acquired Center for Strategy Research (CSR) ( www.csr-bos.com ). CSR specializes in obtaining continuous insights from high value audiences, including C-Suite decision-makers, brokers, promoters, the highest CLV customers, high-net worth investors, physicians and more.

Telecommunications 118

Telecommunications B2C B2B Hotels 118

TechSee

APRIL 1, 2024

For example, by asking customers for their name, contact information and an image of their proof of purchase, your CSR will have everything they need to quickly and easily identify the customer, activate their warranty, and more.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

Helpware

JANUARY 30, 2024

What are customers seeking when they contact a CSR? It’s a no-brainer that the secret sauce to success in customer service has one evident and basic element: clear and understandable communication. It’s pretty hard to come to terms if there’s a gap in getting the message across let alone indulge in troubleshooting issues.

Contact Center 81

Contact Center Technology Customer Satisfaction Resources 81

C3Centricity

AUGUST 4, 2020

What makes a great customer service representative (CSR)? from UPC-Cablecom, was one of the very best examples of what a CSR should be, based upon my considerable years of working on both sides of contact centres. I admit I would not make a good CSR. Polite : He never lost his cool, even when I did!

Customer Service 177

Customer Service Social Media Customer Service Representative Self Service 177

NICE inContact

OCTOBER 3, 2016

Now that we have seen one end of the customer service experience spectrum, let’s further explore Section 2 of the report which focuses on CSR Insights for the Consumer. The first thing that stands out is the overall and daily motivations for CSRs. What does this tell us about the typical CSR you might interact with?

Comparison 206

Comparison Customer Service Representative Contact Center Call Center 206

Experience Matters

DECEMBER 28, 2015

Temkin Group created the Client Success Ratings (CSR), which is the percentage of respondents who answered 6 or 7. As you can see below, the average CSR is 61%. We examined client responses for 62 tech vendors and found that IBM software, Intel, IBM SPSS, and IBM outsourcing have the highest CSR.

Groups 120

Groups Software Survey Company 120

Storyminers

APRIL 6, 2020

With SMEs heavily influenced, and more people staying in-home, there are companies that improve their corporate social responsibility (CSR). CSR is a business model that holds companies accountable for the impact of their actions and policies.

Brands 147

Brands How To Policies Course 147

OpinionLab

MARCH 6, 2018

[+] Impact, which spearheads OpinionLab’s Corporate Social Responsibility efforts, did some fun and rewarding activities over the past year.

Hospitality 60

Hospitality Management 60

ChurnZero

OCTOBER 8, 2021

This second annual award celebrates companies that have gone above and beyond to provide strong Corporate Social Responsibility (CSR). “We To be accepted for the Tech Cares Award, each nominated organization had to be a B2B technology company that demonstrated strong CSR in 2020 and 2021.

B2B 98

B2B Healthcare Touchpoint Technology 98

CSM Magazine

MARCH 29, 2021

Most of the skills you need to provide your Customer Service Representative (CSR) can be acquired, though there are a few that are what we term “soft-skills.”. The most important feature of being a CSR is that the role is to satisfy your customers through fulfilling their needs. Your CSR’s primary role isn’t to put out fires.

Customer Service 52

Customer Service Customer Service Representative Communication Tools 52

GlowTouch

JULY 27, 2022

GlowTouch Utilizes 'Remoteability' for CSR Efforts. The Community Impact of Vidya’s DEI and CSR Programs : Positive Effects of Impact Sourcing. Diversity & Inclusion, the GlowTouch Way. Expanded Operations to the Dominican Republic. Continue to Define "Putting People First". The Importance of Impact Sourcing for Any Business.

Groups 52

Groups Report 52

Joe Rawlinson

MARCH 15, 2017

Having said that, even the best CSR team needs proper training to be as successful as possible, and attract and retain customers. Setting up your CSR superstars requires a combo of hands-on training and proper equipment that will allow them to do their jobs as effectively as possible. Role Play and Monitor Calls.

Training 92

Training Customer Service Customer Service Representative Tips 92

NICE inContact

OCTOBER 5, 2016

In honor of National Customer Service Week , we are going to take a closer look at things, from the CSRs’ perspective. As a former CSR myself (approximately three years with very well-known telecommunications provider and two years with a large financial institution) I can personally corroborate these results.

Telecommunications 185

Telecommunications Policies Financial Customer Service Representative 185

GlowTouch

JANUARY 6, 2023

GlowTouch Utilizes 'Remoteability' for CSR Efforts. Blogs and Examples of Completed Expansions and the Benefits it Will Bring to Our Employees, Families, and Communities: Expanded Operations to the Dominican Republic. Continue to Define "Putting People First".

Technology 52

Technology Customer Service Contact Center Chatbots 52

Forrester's Customer Insights

FEBRUARY 13, 2023

Corporate social responsibility (CSR) used to have a bad rap, often relegated to philanthropic largesse and entirely disconnected from the core business. Those days are over.

B2B 26

B2B Company Brands Communication 26

Magellan Solutions

DECEMBER 18, 2021

They need to rely on your CSR’s ability to be able to provide answers or solutions. In this case, they need more than just guidance from your CSR agents. And if your CSR is able to answer, it could lead to having a sale. Your customers want to know if the product they’re getting will last.

Customer Service 52

Customer Service Ecommerce Call Center Policies 52

PeopleMetrics

JANUARY 24, 2022

We made our first acquisition late last year when the extremely talented team from the Center for Strategy Research (CSR) joined PeopleMetrics. Customer Advisory Boards & Research – via the CSR acquisition, we are excited to offer high-impact customer advisory boards and research.

Trends 90

Trends Self Service B2B Roadmap 90

GlowTouch

JANUARY 9, 2023

GlowTouch Utilizes 'Remoteability' for CSR Efforts. Blogs and Examples of Completed Expansions and the Benefits it Will Bring to Our Employees, Families, and Communities: Expanded Operations to the Dominican Republic. Continue to Define "Putting People First".

Contact Center 52

Contact Center Customer Service Leadership Groups 52

ChurnZero

OCTOBER 8, 2021

This second annual award celebrates companies that have gone above and beyond to provide strong Corporate Social Responsibility (CSR). “We To be accepted for the Tech Cares Award, each nominated organization had to be a B2B technology company that demonstrated strong CSR in 2020 and 2021.

B2B 52

B2B Healthcare Touchpoint Technology 52

CSM Magazine

FEBRUARY 1, 2022

The time for action is now; but K3 research has revealed that fewer than half of US and UK retail and fashion brands currently use IT resources to manage CSR or company sustainability objectives. McKinsey found that three in five consumers cite environmental impact as an important factor in purchasing decisions. About ViJi.

Retail 52

Retail Apparel Fashion Strategy 52

GlowTouch

JULY 27, 2022

The Positive Impact of Vidya’s DEI and CSR Programs : GlowTouch’s RemoteAbility Uplifting Underserved Populations. Highlights of Completed Expansions Led by Vidya and the Benefits it Will Bring to GlowTouch Employees, Families, and Communities: GlowTouch Marks 20th Anniversary Under Vidya's Leadership.

Leadership 52

Leadership Report Company 52

Forrester's Customer Insights

OCTOBER 19, 2018

Your organization faces two powerful trends: The growing pressure of regulatory requirements on data protection that are emerging worldwide. The increasing awareness of privacy rights, which causes customers to take action in their relationship with businesses.

Trends 38

Trends Data Customers 38

NICE inContact

JUNE 20, 2017

It can’t be that hard!” – CSR. Through shadowing, the CSR might identify that a daily communication from the warehouse team to customer service related to their order capacity would help the CSRs set more realistic delivery expectations to customers.

Contact Center 122

Contact Center Culture Exercises Customer Service Representative 122

ShepHyken

MARCH 7, 2018

It’s a daily reminder that you’re more than just a CSR, you’re a professional. Maybe it’s just a word, but when you call someone a professional, it elevates their stature and instills a greater sense of dignity and pride in their work.

Customer Service Representative 177

Customer Service Representative Banking Social Media Customer Service Training 177

COPC

MARCH 11, 2022

Explore emerging ways to create candidate interest & employee retention with Rick Zayas, COPC VP, in a pre-conference workshop at Execs In The Know’s Customer Response Summit (CSR) in Clearwater, Florida, on March 28, 2022. Key drivers affecting labor markets. Best practices & approaches to reinvent labor policies.

Contact Center 85

Contact Center Conference Training Call Center 85

Provide Support

APRIL 21, 2018

After all, to resolve any technical problem a CSR needs strong communication skills to effectively gather information, analyze it and find a solution which will help the customer. A set of soft skills every CSR needs to learn: Attentiveness. And his customers, in their turn, are satisfied with the company’s service. Friendliness.

Customer Service 45

Customer Service Hospitality Communication Customer Service Training 45

SurveySensum

DECEMBER 29, 2023

Retrieved from [link] Author Bio Hamid Raza as the Head of Marketing, PR, and CSR Partnerships (AMT & TRT) for Health, brings a wealth of experience and strategic insight to the table. Scalable and Accurate Deep Learning with Electronic Health Records. npj Digital Medicine, 2(1), 18.

Healthcare 52

Healthcare e-support Culture Feedback 52

GlowTouch

JULY 27, 2022

GlowTouch Utilizes 'Remoteability' for CSR Efforts. Blogs and Examples of Completed Expansions and the Benefits it Will Bring to Our Employees, Families, and Communities: Expanded Operations to the Dominican Republic. Continue to Define "Putting People First". The Importance of Impact Sourcing for Any Business. Impact Sourcing Report 2022.

Groups 52

Groups Leadership Training Report 52

GlowTouch

FEBRUARY 19, 2021

.” The distinguished top 100 list recognizes BPOs who achieve greatness in four areas: 1) customer references, 2) awards and certifications, 3) programs for innovation, and 4) programs for Corporate Social Responsibility (CSR). “I’m so proud that GlowTouch has made its debut on the 2021 Global Outsourcing 100 list.

Company 98

Company Contact Center Innovation Industry 98

GlowTouch

JANUARY 6, 2023

GlowTouch Utilizes 'Remoteability' for CSR Efforts. Blogs and Examples of Completed Expansions and the Benefits it Will Bring to Our Employees, Families, and Communities: Expanded Operations to the Dominican Republic. Continue to Define "Putting People First".

Analytics 52

Analytics Data Customer Service Contact Center 52

Perceptive

MARCH 24, 2020

Corporate social responsibility (CSR) is fast becoming a buzzword in the business world. Companies are not just expected to stimulate the economy and provide products and services to the community—they are expected to do good as well.

Company 40

Company Employee Experience 40

SurveySensum

AUGUST 25, 2023

These CSR initiatives will allow employees to easily take part in socially responsible projects that resonate with their values and are somewhat connected to your business. Impact: By linking employee engagement to CSR, businesses infuse purpose.

Employee Engagement 52

Employee Engagement Customer Satisfaction Engagement Loyalty 52

Forrester's Customer Insights

FEBRUARY 25, 2021

The Cybersecurity Risk Ratings (CSR) market is a bit like Marmite or SPAM (the pork product in a can, not the unwelcome emails) — some customers love it, others hate it. We see examples of both extremes in our customer interactions, interviews, and research on this market. Our responsibility as analysts is to highlight where […].

Interaction 36

Interaction Examples Marketing Customers 36

Team HGS

MARCH 6, 2019

UBS Corporate Social Responsibility (CSR) Summit and Awards 2018 for Stakeholder Engagement and CSR Project of the Year 2018. Our recognition in two categories at UBS CSR Awards and other forums in India only help reiterate the impact that we have had on society.

Trends 40

Trends Meeting Self Service Multi-Channel 40

CSM Magazine

FEBRUARY 16, 2023

Customer Service Representative (CSR) Customer service representatives provide customer support to help customer needs and concerns. These roles involve interacting directly with customers or clients to provide advice and assistance. Below are 10 examples of client-facing roles that exist in various industries.

Examples 52

Examples Customer Service Representative Hospitality Exercises 52

Playvox

MAY 26, 2021

Contact centers realize that there’s an opportunity to capitalize on these positive relationships by adding cross-selling and upselling to CSR responsibilities. Customer service representatives are the lifeblood of the contact center, playing a crucial role in building relationships with your customers.

Contact Center 92

Contact Center Customer Service Representative Culture Metrics 92