Takeaways from CEM Asia 2018: Quantifying the Impact of CX
CloudCherry
OCTOBER 25, 2018
On September 27th, I had the great pleasure of moderating a panel at CEM Asia attempting to answer the question: How do business leaders quantify the ROI of CX? But now, as life is becoming more complex, consumers are even more driven by convenience and ease. Now, Pizza Hut tracks three big drivers of the customer experience. “We
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