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BPO Philippines Service Providers are meant for long-term relationships.
Outsourcing your business processes to a seasoned provider might result in instant improvements and savings.
Nevertheless, the organizations that seek long-term collaborations are frequently the ones who experience the most significant results.
To prove this, we have collected five cases where BPO companies in the Philippines become agents of change in their client’s business processes.
5 Case Studies That Prove BPO Philippines Is the Ideal Long-Term Partner
Simply handing off business processes to a BPO Manila Philippines provider is a short-sighted strategy that could end up costing you time and money down the line.
However, establishing long-term relationships and meaningful connections with your outsourcing companies in the Philippines can bridge the gap from them being a vendor to trusted partners.
With that said, here are five outsourcing stories you ought to know.
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Procter & Gamble (P&G)
Procter and Gamble (P&G) is a well-known company. And many people around the world trust them for their high-quality products and service.
However, with rapid success comes growing demands, and P&G knew that they had to exert more effort to keep up with the pace.
At first, P&G tried its hands at keeping everything in-house. But one day, P&G switched gears and decided to outsource some research and development activities to accelerate innovation.
The results were far better than expected, with up to a 60% increase in innovation and productivity.
Over 400 new products brought in over $10 billion in revenue. Currently, about half of P&G’s innovation comes from collaboration with several global outsourcing partners.
That is why BPO companies in Metro Manila are home to many P&G BPO partners. Many BPO Philippines companies are now providing customer and IT support to the company.
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Entrepreneur Mark McRae
Mark McRae, a successful entrepreneur of Sunshine Coast, has owned and managed over 30 successful businesses while balancing a family life that includes a wife and three children. What’s his secret? Outsourcing.
In an interview conducted by Courier Mail, he highlights the importance of outsourcing for small businesses.
“In today’s environment of rising costs, a very high dollar, and shrinking margins, small businesses simply cannot afford to think this way. Outsourcing allows us to cut costs, access skilled experts, reduce overheads, get flexible staff, increase efficiency, reduce turnaround time, and generate more profit.”
Up until now, McRae has been outsourcing his company’s operations. In fact, his company, Eagle & Cross Marketing Pty Ltd, is run by a group of teams from the US, India, Malaysia, the Philippines, and South Africa.
McRae managed to generate $280 million in both online and offline sales for all said businesses.
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Rocket Resume
Rocket-Resume.com provides its customers with software to easily create robust and attractive resumes.
They intend to help people be the best representation of themselves and to perfectly articulate their experience and skills to manifest employment.
Like any other bootstrapped startup, Rocket Resume enlisted the help of a Philippine call center vendor to assist them with the growing number of customer inquiries.
The BPO provider delivered and answered 100% of tickets beginning day 1.
It really creates a great impact on their business because it allows other employees to focus on growth and product development.
Over the duration of the partnership, the principal metric for measuring customer satisfaction (CSat) improved by 30 points. And that had a tangible effect on the growth of our business as well.
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Unilever
Unilever is a trusted company, but that does not guarantee a smooth operation every time. With so many things going on within the company and its branches, Unilever has so much on its plate.
The rise of the need to outsource stems from its plan of Unilever to centralize its ERP system. Unilever might be a giant today, but previously they were not savvy enough to understand IT stuff.
This is why the company outsourced its ERP system development to a third party.
The result? Massive €700 million yearly savings in terms of operational activities.
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SeatGeek.com
SeatGeek.com is a mobile-focused ticket platform that enables users to buy and sell tickets for live sports, concerts, and theater events.
Jack Groetzinger, the founder of SeatGeek, is a firm believer in the value of outsourcing in the early stages of a project.
He shares his enthusiasm for contractors with other startups, describing how he uses them for everything from ticket price data collection to software development.
He points out that the cost of a contractor in a developing country can be as little as $1 an hour for quality work. In addition to his small staff, Groetzinger uses contractors across the globe like in the Philippines.
In 2020, SeatGeek was named as the “17th Hottest Brands in Influencer Marketing” by Insider.com and a “2020 GameChanger” by Sports Business Journal.
Which Companies Should You Outsource to?
Companies that outsource to the Philippines will experience such success stories as everyone mentioned above. So why not hire the best there is to ascertain it?
Here are the top BPO companies for SMEs in the last three years:
Top BPO Companies in the Philippines 2019
| Rank | Company |
| 1 | Helpware |
| 2 | Flatworld Solutions |
| 3 | Fusion BPO Services |
| 4 | Magellan Solutions |
| 5 | Premier BPO |
Top BPO Companies in the Philippines 2020
| Rank | Company |
| 1 | Teletech |
| 2 | Magellan Solutions |
| 3 | Global Sky |
| 4 | KDCI Outsourcing |
| 5 | Propelrr |
Top BPO Companies in the Philippines 2021
| Rank | Company |
| 1 | Magellan Solutions |
| 2 | Six Eleven Global Teleservices |
| 3 | Cloudstaff |
| 4 | Infinit-O |
| 5 | Support Services Group |
Start Your Own Success Story with a Premier BPO Company
Did we inspire you with these success stories? Why not start yours now?
Magellan Solutions is the leading SME-focused company in the business process outsourcing industry in the Philippines.
With over 18 years of industry experience, we offer high-quality customer service support and call center services. On top of that, we are a certified ISO 27001:2013 and HIPAA-compliant company.
At Magellan Solutions, we combine technology such as ACD, CRM, and IVR with agent skills. We make sure that they have all the necessary tools, equipment, and knowledge to serve customers.
We believe that progress shouldn’t break the bank, so our services remain flexible and competitive.
Contact us now, and we will discuss with you how we can help your business succeed. Complete the contact form below and talk to us for free!
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