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Australian companies outsourcing overseas have been successful in generating more profit. This is aside from the businesses that outsource from the United States and the United Kingdom. Business owners rely on offshore call center companies to process their services.
What do Australian companies outsource, and why do they do it? Let’s tackle more about these on the sections below!
What Services Do Australian Companies Outsourcing Overseas Get?
Philippine BPO is an in-demand service for Australian companies that are outsourcing overseas. Let’s examine closely what type of services they are acquiring.
1. Customer Service
Customer service is the strength of the Philippine call center. Most of the outsourcing companies in the Philippines specialize in customer service. This is because Filipinos are good at handling customer inquiries.
The Philippines’ customer service industry is also one of the best in the world. This is because of their skill in the English language. Customers prefer call center agents who can communicate well in English.
Filipinos are hailed as among the best English speakers in Asia. Their accents are almost comparable to Americans, British, and Australians. They can also shift to a neutral accent, an impressive skill.
Every company needs customer service. So, if you plan to outsource your business, going to the Philippines is your best option.
2. Data Analytics
The concept of data analytics is straightforward. The outsourcing company will gather data based on your company’s performance, analyze the data collected using different software, and send you a report after analyzing the data.
Several Filipinos are good at analytics. The Philippines ranks 6th among Asia’s best countries with the best education.
Outsourcing your data analytics procedure is more efficient than creating your own. Most outsourcing companies offering data analytics have advanced software and technology. This helps analyze the data.
3. Virtual Assistance Outsourcing
Virtual assistants are best if you are planning to outsource your administrative tasks. A virtual assistant could do many things, from online research, marketing, and data entry tasks to managing your social media.
The best thing about a virtual assistant is that you do not have to provide office space or equipment. Virtual assistants also have valuable tools that they can use to perform tasks.
Some Philippine BPO companies offer this kind of service. Hiring a virtual assistant can increase productivity and allow you to focus more on essential engagements.
4. Back Office Outsourcing
Australian companies outsourcing overseas take advantage of back office services. This is because it serves as the “backbone” of every organization. The front office is the “money-maker for the company. So, the back office supports the operations and ensures they run smoothly.
Most of the tasks involved in this service are administrative work. These include the human resource department, inventory management, finance and accounting, and IT.
5. Human Resource
The human resource department handles recruiting more employees for the company. They also handle employee engagement, payroll, benefits, and training.
Doing HR-related tasks near your business is a good thing. However, outsourcing it to an offshore organization is better. Not only will it save you a higher cost for labor, it will also save you office space.
HR engagements are manageable even if an overseas outsourcing company is operating it. Access to technology makes communication between human resources and employees easier.
6. Inventory Management
This process is critical for every company, especially for those who want to expand their business while trying to be competitive. Insufficient inventory means lost sales, while excessive inventory means increased storage costs.
Partnering with a reliable outsourcing company can improve your inventory, which in turn will improve manufacturing efficiency.
Inventory management can be tricky. Make sure to partner with an outsourcing company that can give you the best results. As mentioned earlier, Filipinos are skilled at data analysis, which is also applicable to inventory management.
7. Finance and Accounting
Outsourcing your finance and accounting department is good for boosting your business. Outsourcing companies that offer to manage your finances and accounting have effective systems. This technology will help your business process.
Philippine BPO can provide your company with the best finance and accounting services, from bookkeeping to taxation. The Philippines produces thousands of accounting graduates annually.
8. IT Solutions
Creating your high-quality technical support could cost you a lot of money. This venture requires massive investment in labor, maintenance, and continuous custom software development.
Large Australian companies depend on outsourcing their IT support overseas. This spares them from spending a huge sum. IT companies in the Philippines offer a wide range of affordable services.
The Philippines competes with India for the best destination for tech support services. In 2019, there were more than 70,000 IT graduates in the Philippines.
Why Do Aussie Giants Outsource to the Philippines?
The global outsourcing industry in the Philippines has grown, especially during this COVID-19 pandemic, when most companies are doing remote work.
Top Australian companies chose the Philippines as their outsourcing destination for many reasons. Here are some of it:
Low-cost price
The Philippine call center is more cost-effective than Australian outsourcing companies. The hourly rate for an Australian outsourcing company is between $35 and $55, which is $20-$40 more than the price of a Philippine outsourcing service.
The BPO industry in the Philippines is popular with foreign companies who want to save more money. They can use the saved amount for their expansion instead.
Time Difference
The time difference between the Philippines and Australia is only two hours, which makes communication between your company and the outsourcing company easier. Australian businesses may operate beyond typical business hours, too, while Filipino call centers operate 24/7.
Distance
As a business owner, you want to visit the people who work for you to track their performance. The distance between the offshore company and the main headquarters can be an issue.
The good thing is that Australia is only a 6-hour flight from the Philippines. Because of the short distance, flight tickets are also inexpensive.
Talent
The Philippines is the call center capital of the world. That alone is enough to emphasize their talent pool in the BPO industry.
The Philippines outsourcing industry does not only specialize in customer service. They also offer data entry, tech support, and back office services.
Business Models
Clients have the liberty to choose the business model that suits their organization. BPO companies can also help clients set business goals.
This is great not only for big companies but also for start-up businesses. The Philippine BPO can help you expand your business.
More Focus on Important Business Matters
As stated, most Australian companies are outsourcing their business for support. Admin work is the usual task they want to subcontract with a BPO company.
This allows them to focus more on the operation side of the business, the side where the revenue is coming from. They do not have to worry about the paperwork, as the outsourcing companies can do it for them.
Magellan-Solutions is the Outsourcing Company That You Need
Magellan-Solutions can help your company grow. Giving the best customer service experience is our expertise.
Magellan-Solutions has 15 years of experience in providing best-in-class outsourced solutions to SMEs.
Our services include:
- Back Office
- 24/7 Calls
- Data Management
- Virtual Assistant
- Form Processing
- Customer Support
- Tech Support
- Content Moderation
- Telemarketing
- Loan Processing
- Debt Collection
- Appointment Setting
We understand the importance of giving the best customer service. We take pride in helping start-up businesses by setting goals.
Contact us today for a 60-minute consultation at zero charge. Fill out the Contact Us form now!
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