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5 Ways Retail Banks Can Leverage Customer Data Effectively

InMoment XI

For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Whether it be transactional surveys , online reviews , or a market research report about your customers, the data you collect needs to not just be analyzed, it needs to serve as a road map of future business decisions.

Banking 493
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2023 Banking Outlook: Mid-Year Update

West Monroe

In our 2023 Outlook: The Future of the Banking Industry , we anticipated murky waters and a rising need for the use of digital solutions to better evaluate profitability, identify key customer touchpoints, and work to prevent deposit outflows and overconcentration. This urgency has only increased.

Banking 52
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The Next Generation of Banking

InMoment XI

The banking industry is operating in a changing environment as its customer base evolves from older, traditional users to a younger, technology-driven generation.

Banking 200
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The Next Generation of Banking

InMoment XI

The banking industry is operating in a changing environment as its customer base evolves from older, traditional users to a younger, technology-driven generation.

Banking 200
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The Next Generation of Banking

InMoment XI

The banking industry is operating in a changing environment as its customer base evolves from older, traditional users to a younger, technology-driven generation.

Banking 200
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How to reframe the banking experience: Defining the new norm for banking contact centers

Talkdesk

The reimagining of business places the customer at its forefront and affects every aspect of the banking industry — from human resources and security to sales and marketing. After COVID-19 hit, many business owners felt underserved by their banks and voiced their displeasure by moving their money elsewhere.

Banking 114
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How Consumer Banks Will Survive This Recession

2020 Research

The Looming Economic Storm: How Consumer Banks Will Survive This Recession. Schlesinger Group surveyed more than 3,000 customers of the 20 leading financial institutions in the U.S. Explore our five key findings from the 2022 US Banking Industry Loyalty Report, created in collaboration with Apex Scoring System.

Banking 52