Validate, Educate, and Activate the Customer Journey Map {Infographic}
Michelli Experience
SEPTEMBER 6, 2018
Assuming you have developed a customer journey map based on a core segment persona, you are likely expecting that this design tool will help you improve the experience you deliver to this customer group. To maximize the effectiveness of a persona-based journey map, you must do three things well – validate, educate, and activate. Save Save. The post Validate, Educate, and Activate the Customer Journey Map {Infographic} appeared first on Joseph Michelli.
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