IntouchInsight

DECEMBER 11, 2023

As we all get ready to jump into a new year, we have one last Flash Points consumer data round-up for 2023.

Retail 313

Retail Trends Consumers Data 313

IntouchInsight

NOVEMBER 15, 2023

This year at Intouch Insight, we have focused on getting our customers the resources they need to succeed. To support this initiative, we have created a wide variety of assets to help guide our customers into reaching customer experience excellence.

Resources 156

Resources Customer Experience Customers 156

IntouchInsight

NOVEMBER 8, 2023

Get the newest consumer data for November! This month we covered customers' coffee habits and what they want from fast-food packaging.

Consumers 156

Consumers Data Report Customers 156

IntouchInsight

NOVEMBER 6, 2023

Coffee remains a hot commodity for consumers. Drive Research reported that 74% of Americans drink coffee every day*. In a recent consumer survey conducted by Intouch Insight, 71% of coffee drinkers reported they seek out their favorite coffee brand rather than purchase the most convenient cup. But are brands doing enough to retain these loyal customers?

Report 317

Report Consumers Survey Brands 317

IntouchInsight

OCTOBER 30, 2023

At the beginning of October, we released the 23rd Annual Drive-Thru Study — the premier benchmark report for operators across North America. This report measures the performance of leading quick-serve restaurant brands across key areas such as order accuracy, timeliness, and food quality.

Study 317

Study Consumers Report Measurement 317

IntouchInsight

OCTOBER 18, 2023

At Intouch Insight, we are always looking for new ways to save our customers time. This month, we have added three new checklist templates to the IntouchCheck™ template library.

Customers 156

Customers 156

IntouchInsight

OCTOBER 18, 2023

With the first day of fall behind us, sweaters are coming out of closets and the smell of pumpkin spice is filling the air. So grab your favorite warm beverage and catch up on some of the latest bite-size data from Intouch Insight’s consumer Flash Points.

Trends 334

Trends Consumers Data Report 334

IntouchInsight

OCTOBER 5, 2023

Whether you’re hankering for a hoagie, grinder, or hero, subs are popular among sandwich lovers everywhere. And, in Intouch Insight’s recent Flash Points survey of 1465 consumers across North America, 58% of respondents included Subway among their favorite sub shops.

Survey 316

Survey Consumers 316

IntouchInsight

OCTOBER 2, 2023

For over two decades, the Annual Drive-Thru Study has provided restaurant operators with benchmark data to track trends and compare their performance against key competitors.

Data 347

Data Study Measurement Trends 347

IntouchInsight

SEPTEMBER 13, 2023

This month at Intouch Insight we have introduced several new updates to our CX platform. These changes will help you get the most out of your data so you can begin action immediately.

Data 334

Data 334

IntouchInsight

SEPTEMBER 13, 2023

It’s hard to believe that fall is right around the corner! But we’re closing out summer with some hot consumer data from our regular Flash Points ; pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.

Loyalty 156

Loyalty Consumers Survey Data 156

IntouchInsight

SEPTEMBER 5, 2023

A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more convenient. As we prepare for the release of our 23rd Annual Drive-Thru Study , we wanted to look at how some innovative drive-thru locations are performing compared to their counterparts.

Study 317

Study Innovation Survey Consumers 317

IntouchInsight

AUGUST 17, 2023

At Intouch Insight, we are always looking to ensure that our customers have what they need to be successful. This month, we have made changes to our PDF layouts.

Customers 156

Customers 156

IntouchInsight

AUGUST 16, 2023

Technology is continuously evolving the way in which consumers interact with brands. And it’s imperative for businesses to keep up with these trends in order to consistently exceed customer expectations.

Consumers 295

Consumers Data Trends Customer Expectations 295

IntouchInsight

AUGUST 14, 2023

Loyalty programs can take many forms. From a punch-card style program where customers eventually get an item after a certain number of purchases to subscription-based models where members get exclusive perks. But across each model, the consistent theme is additional value for customers.

Loyalty Programs 281

Loyalty Programs Loyalty Report Customers 281

IntouchInsight

AUGUST 3, 2023

Consumers don’t care about the traditional divisions between industries. Channel blurring, the purchasing of goods and services from an alternative provider instead of one traditionally associated with it, is commonplace today. And this is especially evident in the competition between convenience stores and quick-serve restaurants.

Trends 292

Trends Consumers Industry Report 292

IntouchInsight

JULY 19, 2023

Summer is in full swing and consumers who are looking to get out and enjoy the weather need reliable transportation. This naturally has them contemplating whether it's almost time for a new car — and if they can save a bit more on their insurance to save up for one.

Insurance 293

Insurance Transportation Consumers Report 293

IntouchInsight

JULY 19, 2023

At Intouch Insight, we are always looking to level up our software so that our users can continue to strive for customer experience excellence. This month we have introduced new features to the Intouch Insight Platform.

Software 295

Software Customer Experience Customers 295

IntouchInsight

JULY 7, 2023

Consistency plays a crucial role in building and strengthening a brand's reputation. Providing the same level of quality and service across all locations builds trust among consumers and earns long-term loyalty. But in order to develop and maintain this consistency, brands need to routinely inspect their locations.

Loyalty 271

Loyalty Consumers Brands Software 271

IntouchInsight

JUNE 29, 2023

Mystery shoppers, secret shoppers, silent shoppers…they are known by many names, but who are these shoppers shrouded in enigma? And what exactly do they do? Mystery shopping is a form of market research. Over the last 80 years, it has only grown in popularity as it has been fuelled by technological advancements.

Technology 291

Technology Marketing Measurement Customer Experience 291

IntouchInsight

JUNE 14, 2023

Here at Intouch Insight, we are always working with our customers to help elevate their customer experience game. In support of this, we have launched monthly free product demo webinars.

Training 278

Training Software Customer Experience Customers 278

IntouchInsight

JUNE 12, 2023

With summer just around the corner and consumers focused on summer vacation plans, we know that businesses are looking ahead to the holiday season. To help with your planning, we’ve pulled together our 2022 holiday-related shopping data from our Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.

Feedback 283

Feedback Survey Consumers Data 283

IntouchInsight

MAY 29, 2023

Businesses have been benefitting from the efficiencies provided by machines since the 1700s. As technology continues to advance, new tools and applications arise. For restaurant operators facing persistent labor shortages and increasing wages, the more work that can be completed by machines the better.

Tools 315

Tools Technology 315

IntouchInsight

MAY 17, 2023

The Intouch Insight Platform just got a lot more powerful! Our new add-on feature packs allow you to customize the Intouch Insight Platform to meet all of your business needs.

Meeting 156

Meeting Customers 156

IntouchInsight

MAY 15, 2023

All businesses need to ensure their premises are safe for visitors. For example, everyone needs to ensure customers don’t slip in an icy parking lot. But food preparation adds another level of complexity.

Software 287

Software Examples Customers 287

IntouchInsight

MAY 17, 2023

What do consumers have to say this May? Below are some of the key data points from our latest Flash Points Surveys. These are pulse surveys of everyday consumers across North America on a wide range of issues affecting customer experiences.

Banking 53

Banking Retail Technology Trends 53

IntouchInsight

MAY 4, 2023

Whether you’re launching a new mystery shopping program or improving an existing one, third party mystery shopping providers, aka MSPs, are a big help. A professional mystery shopping company not only manages the execution of your program, but is also an objective partner.

Company 281

Company How To Management Measurement 281

IntouchInsight

MAY 1, 2023

From Consumer Trend Reports to the Annual Drive-Thru Study , Intouch Insight has been a trusted source of customer experience data for years. Now, in 2023, we're launching a new annual report - Emerging Experiences. In this series, we will examine some of the most impactful trends shaping customer experiences today.

Meeting 269

Meeting Report Trends Study 269

IntouchInsight

APRIL 12, 2023

At Intouch Insight we are constantly revamping our software to make it as powerful as possible. This month, we added new features to the Intouch Insight Platform and IntouchCheck™.

Data 59

Data Software 59

IntouchInsight

APRIL 11, 2023

At Intouch Insight, we believe in making data-driven decisions. In addition to the software and services we provide our partners, we conduct ongoing consumer research to help keep brands informed of changes in consumer expectations and habits.

Trends 58

Trends Software Consumers Data 58

IntouchInsight

MARCH 30, 2023

Running a restaurant can be chaotic. With a long list of tasks to complete before the next rush, ensuring staff members get to everything and nothing falls through the cracks is crucial to ensuring you deliver a top-tier guest experience. This is where a restaurant checklist application is a lifesaver.

Guest Experience 275

Guest Experience Software 275

IntouchInsight

MARCH 15, 2023

Here at Intouch Insight, we are always releasing new features to make our user’s experience as seamless as possible. This month, we added a new feature to the Intouch Insight Platform.

Customers 58

Customers 58

IntouchInsight

FEBRUARY 23, 2023

Tobacco is a major source of revenue for convenience stores. According to Convenience Store News, cigarette sales drive roughly 20% of gross margins and account for around 90% of all cigarette sales. But despite this, stores are not checking ID 1/3 of the time.

Sales 59

Sales 59

IntouchInsight

FEBRUARY 16, 2023

At Intouch Insight, we are constantly enhancing our software so that we can empower our customers to reach customer experience excellence. This month we have added new features to the Intouch Insight Platform and IntouchCheck™.

Data 294

Data Software Customer Experience Customers 294

IntouchInsight

FEBRUARY 7, 2023

How can you do more with less? This classic question is a real concern for hotel operators in 2023. Guest expectations continue to evolve while nearly 90% of hotels reported staff shortages in 2022.

Hotels 317

Hotels Software Report Hospitality 317

IntouchInsight

JANUARY 26, 2023

Consumer trends over the past few years have been volatile, to say the least. As concerns shifted away from health and safety, we saw traditional motives like cost and convenience return. Meanwhile, supply chain issues and a demand for higher wages have increased operational costs for businesses.

Trends 56

Trends Consumers Retail Customer Experience Management 56

IntouchInsight

JANUARY 19, 2023

At Intouch Insight, we’re constantly working on releasing new features that will help you reach the top of your game. We are starting out the new near with the release of several new features across the Intouch Insight Platform and IntouchCheck™.

59

59