AskNicely

NOVEMBER 7, 2018

Positive word-of-mouth, customers and clients who advocate for your products and services, customers who stay for life and tell everyone they know about your company — this is what all businesses strive to achieve. It is also something companies struggle with day in and day out. In fact, we all want the magic bullet that drives the customer advocacy growth flywheel.

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Feedback Net Promoter Score Lifetime Customer NPS 150

AskNicely

NOVEMBER 1, 2018

Each quarter, our New Feature Roundup will spotlight the most recent and requested improvements to our Net Promoter Score software, so you can discover easier ways to manage feedback data and truly hear the voice of your customer and quickly take the right action. New streamlined design coming soon — Preview now. The AskNicely design and development team continually strive to improve our customer experience.

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Net Promoter Score Software NPS Tips 150

AskNicely

OCTOBER 29, 2018

We’ve all had this experience. You head into your gym, ready to crush your workout, and the weight machine you need is broken… still. Then the locker room is out of towels… again. Or perhaps you can’t get your cardio in because, as usual, all the treadmills are taken and there’s a line of people waiting. You wonder if other clubs might offer a better experience.

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Case Study NPS Study Net Promoter Score 150

AskNicely

OCTOBER 25, 2018

Turning NPS Promoters Into Proactive Advocates. Dear Abby, How can I leverage my NPS Promoters and their feedback for referrals and growth? Last time we talked about what do with your detractors, but more and more customers have been asking for a strategy around what to do with their NPS promoters. Look no further! Here are 4 ideas about how to get your promoters to become proactive.

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AskNicely

OCTOBER 24, 2018

Most companies understand that Net Promoter Score is a measure of customer loyalty and loyalty leads to customer retention and growth. Savvy business leaders work to ensure those outcomes by making Net Promoter Score a key performance indicator. They give this KPI to their marketing department or customer success team. However, while these teams are incented to execute, they often arrive back at a common set of challenges: Low Response Rates.

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AskNicely

OCTOBER 18, 2018

Opening the NPS Playbook: Cross-functional Customer Feedback Response Workflows. Your Net Promoter Score should never be a static number. It’s the measure of your customer loyalty and a metric that customer-obsessed companies know will help them grow — if they can make the number go up. Over the next few months, we’ll be opening pages from various brands’ NPS Playbooks to give you insights.

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NPS Net Promoter Score Feedback Study 150

AskNicely

OCTOBER 17, 2018

We’ve got another dose of CX Obsession goodness for you today, and some good news — for our next CX Obsession event, we’re leaving our fair city of Portland and taking this show on the road! Where to, you ask? That depends on you — take our quick poll and let us know where we should head next! > ? ?. Todd Greco is a Creative Director for global innovation and design consultancy Ziba.

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Net Promoter Score Video Consulting Study 210

AskNicely

OCTOBER 10, 2018

Your company’s brand is more than a cool or cute logo and colors meant to evoke emotions. Your customers start to care about your brand when they can connect the visual identity with a personal emotional response. Do they identify themselves amongst your audience as part of your “tribe”? Are they connected to brand stories and share far and wide?

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Feedback Brands Net Promoter Score Competitive Advantage 150

AskNicely

OCTOBER 8, 2018

This is the next in an ongoing series of real stories about how businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. NPS Scores + Buses + Trains + Streetcars = CX (The Commuter Experience). “Good morning and welcome,” the bus driver says as I step blearily aboard the 6:50 a.m. bus into Portland.

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NPS Customer Experience Net Promoter Score Transportation 75

AskNicely

OCTOBER 1, 2018

How to Choose The Best NPS Software For Your Customer Feedback Program. You understand NPS best practices and have a plan in place to create an awesome program that will automate voice of the customer and parlay that into advocacy. You are ready to go from customer conscious to customer powered. That means you need to select an NPS software solution that will help your team execute this great plan and help you hit every best practice along the way.

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NPS Software Net Promoter Score Survey 150

AskNicely

SEPTEMBER 27, 2018

?. Ryan Carson, Founder and CEO of online coding school Treehouse , knows how important it is to hire diverse teams. Not only is it good for the world, but it also helps companies discover new perspectives, see new problems, and even increase profits (to the tune of up to 30%, according to Ryan). Unfortunately, there is still a sizable gap between the number of new tech jobs created and the number of women and minorities who pursue computer science careers.

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Net Promoter Score Video ROI Loyalty 150

AskNicely

SEPTEMBER 25, 2018

The Case for Executive Buy-in For an Advanced NPS Program. Growth-savvy customer success experts agree that creating a customer-first culture begins and ends with executive buy-in. While it’s clear that executives should focus on only four or five key business initiatives—not try to do everything—one of those things should undoubtedly be championing customer satisfaction by supporting an advanced NPS program.

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AskNicely

SEPTEMBER 24, 2018

Customer Feedback Software Leader Renews Title as the Industry’s Most Popular Solution, Receives Top Score in 4 Criteria. Portland, Ore., September 19, 2018 — Out of 123 vendors in the category, AskNicely has been identified as the top solution in the Fall 2018 G2 Crowd Enterprise Feedback Management Grid Report, receiving the highest scores for: customer satisfaction, likeliness to recommend, usability, relationship, and implementation, reinforcing AskNicely’s position as the world&

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Net Promoter Score Software Report Feedback 150

AskNicely

SEPTEMBER 13, 2018

?. For Katie Bullard — Chief Growth Officer at DiscoverOrg , the leading marketing and sales intelligence provider — it took years of miserable holiday shopping experiences to recognize a truly great one. That moment came from a simple gesture at a busy Crate & Barrel store. To ease holiday stress, employees began handing out delicious peppermint bark to customers waiting in line.

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Net Promoter Score Video B2B Sales 150

AskNicely

SEPTEMBER 13, 2018

Dear Abby, For my NPS survey, should I follow up with all detractors or just the lowest scoring ones? A Detractor is A Detractor. I’ve noticed during check-ins with my clients that while they’re following up with their detractors, they’re actually only reaching out to the 0’s through 3’s. That’s an understandable inclination, but, in reality, a 6 can hurt you just as much as a 0.

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NPS Net Promoter Score Survey Feedback 150

AskNicely

SEPTEMBER 12, 2018

This is the next in an ongoing series of stories about how innovative businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. A Jar of Oysters: Empowering Teams to Surprise and Delight. New Seasons Market . “How good are these oysters?”. “Well to be honest we’ve gotten mixed reviews. Would you like to try them and see for yourself?

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Net Promoter Score Customer Experience Video Innovation 150

AskNicely

SEPTEMBER 6, 2018

Some businesses are convinced that NPS surveys and customer experiences fall squarely on the shoulders of the customer success team. Often marketing is the next department concerned with NPS. After all, aren’t they are the keepers of the company reputation? What if I told you that companies who include a more holistic approach to their NPS—and take action on it—are more than twice as likely to have greater than 100% growth and net negative churn?

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NPS Net Promoter Score Survey Customer Success 150

AskNicely

SEPTEMBER 4, 2018

AskNicely, Inc. announces its NPS software — the perennial #1 recommended software for Customer Feedback on G2Crowd — is now on the Salesforce AppExchange. Now you can comprehensively handle NPS feedback data in Salesforce with AskNicely. Quickly and easily automate the customer feedback loop to improve your customer experience, be more effective at every touchpoint, and amplify growth.

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NPS Net Promoter Score Software Touchpoint 150

AskNicely

AUGUST 30, 2018

Jenelle Isaacson, Owner and Founder of Living Room Realty in Portland, Oregon, used her punk rock roots to make local real estate actually feel local. She put together a team that was ingrained in the community — meeting people where they lived. Then she asked, “What if we talked to our customers like we talk to our friends?”. Unlock growth through honest storytelling.

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Meeting Net Promoter Score Social Media Video 150

AskNicely

AUGUST 29, 2018

“What is a Good NPS Score?” NPS Benchmarks. Is it just about “what is a good NPS score?” Not exactly. Getting the most value out of your NPS program is more about first having a winning process , which then unlocks those optimal metrics. The Net Promoter Score framework arrived in 2003, and since then organizations have been trying to answer that question.

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AskNicely

AUGUST 27, 2018

Business survival and success are inextricably connected to growth. This makes finding new avenues to accelerate growth a high priority. While many go-to strategies and tactics employed today are rooted in shrewdness and sheer cunning, what if the next disruptive idea is simply to be nice? Growing Your Business Needs to be More Than “Going Viral”. CEOs, COOs and CMOs are all looking for ways to grow their business.

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Net Promoter Score NPS Effort Score Competitive Advantage 150

AskNicely

AUGUST 22, 2018

How many customer loyalty programs do you belong to? I’m not even sure I know. That’s not good news for those brands I’m signed up with, is it? They say the average person participates in 6.4 customer loyalty programs and yet is only active in 3.9. While loyalty programs promise to gain customer engagement with your brand as well as retention, and word-of-mouth, the sad truth is 53% of loyalty users admit to having quit at least one loyalty program in the last year.

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Loyalty Programs Loyalty Feedback Net Promoter Score 150

AskNicely

AUGUST 20, 2018

This is the next in an ongoing series of stories about how businesses create customer experiences that surprise, delight, and grow their brand through customer advocacy. Does your business serve up legendary customer experiences? Contact AskNicely us. We’d love to share your story. The Karma Department. Mountain Sun Pub & Brewery. “I’m sorry, sir, we don’t take credit cards.”.

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Net Promoter Score Customer Experience Policies Video 150

AskNicely

AUGUST 17, 2018

Why is Customer Obsession a Priority? A recent Gartner survey of CEOs found that 40% list growth as their number one business priority for 2018 and 2019. 28% say workforce. And 23% of CEOs list customer service as one of their top three business priorities. Savvy CEOs understand that growth and employee engagement can be created by listening to customer feedback while following one guiding principle: Be customer obsessed.

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Competitive Advantage Feedback Net Promoter Score NPS 150

AskNicely

AUGUST 15, 2018

You have a Net Promoter Score (NPS). How did you get that score? What does it mean? Why should you care? I know it sounds like something from Black Mirror season three’s “Nosedive” episode. You know the one where members of Charlie Brooker’s dystopian society are judged by a numeric rating given to them by their interactions with other people – better interactions can lead to a higher rating, while bad ones lead to a lower one?

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AskNicely

AUGUST 8, 2018

You’ve got the buy-in from your company and have created a top-notch Net Promoter Score program. You’re getting your scores and the first question everyone asks is “How do we get our scores to go up?”. Here are the top five ways to increase your NPS scores: 1. Close the loop. Respond to your all of the responses in a timely manner. You can do this by setting up workflows to help scale the process.

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AskNicely

AUGUST 5, 2018

This is the latest in an innovative series where we drop into customer-obsessed cities to invite exciting brands to come and share an intimate night of storytelling about how they build legendary customer experiences, culture, and customer advocacy into their brands. August 1, 2018 – Customer-obsessed companies in Portland, Oregon met for a unique program.

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Net Promoter Score NPS Feedback Brands 150

AskNicely

AUGUST 1, 2018

Your boss and your boss’s boss just came from a seminar on Net Promoter Score (NPS) and want you to implement an NPS program this week. You want to show them that not only are you on top of their request, but you can give them the results they are looking for — customer retention and growth. It’s tempting to simply download your customer list and send out a single NPS survey, but a rock-solid NPS program is much more than a single survey.

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AskNicely

JULY 26, 2018

Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way to measure CX. By now you’re either on the bandwagon or you’re lagging behind your competition. But if all you’re doing is sending out yearly surveys to your customer list, you’re missing out. Here are four ways to get more out of your NPS survey: 1.

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NPS Net Promoter Score Survey Touchpoint 150

AskNicely

JULY 17, 2018

As a product team, you require a deep understanding of your customers’ complex problems. Without it, how do you know if you’re innovating in the right direction? Are you fixing real pain points, or are you spending time and money on features that might not actually matter to your customers? Collecting real-time feedback not only enables you to get a quick temperature-read on your customers, but it gives your team authentic, actionable insights that you can apply to your roadmap for quicker innov

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Roadmap Customer Centricity Net Promoter Score Case Study 150

AskNicely

JULY 3, 2018

Marketing and Customer Success: Do you know how to activate your Wonder Twin powers? . Wait, who or what are Wonder Twins? You may remember the the Wonder Twins from the SuperFriends cartoon TV series. They are Zan and Jayna, alien siblings from the planet Exxor with shapeshifting abilities — but they can only activate them when they touch hands. Zan has the ability to morph into any form of water, while Jayna can transform into any animal.

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NPS Net Promoter Score Marketing Touchpoint 150

AskNicely

JUNE 29, 2018

Portland, we heard you loud and clear. After a successful inaugural CX Obsession (with an event NPS of 68.4!), you told us you wanted more. More networking with your customer-obsessed peers, more quintessentially Portland brands (in all industries), and most importantly — more inspirational stories showcasing amazing feats of CX. Join us for our next live CX Obsession event on August 1st for all of the above and more.

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Net Promoter Score NPS Video Customer Focused 150

AskNicely

JUNE 27, 2018

B rands that are serious about improving customer experience are those that put engagement and feedback front and center. Aligned on this vision for several years now, AskNicely and Intercom again join forces to help companies differentiate on better user experiences, empower their teams and grow faster by leveraging customer feedback, which Intercom’s Des Traynor calls “business oxygen.”.

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NPS Net Promoter Score Touchpoint User Experience 30

AskNicely

JUNE 22, 2018

W ant to amp up your brand’s customer experience, but aren’t sure where to start? Christina Burns, VP of Customer Success at Ruby Receptionists , is here to give us the secret to a truly customer-obsessed company culture: be first and foremost employee-obsessed. Some of the world’s biggest brands would agree; as Virgin Group founder Sir Richard Branson said, “Put your staff first, customers second, and shareholders third.”.

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Net Promoter Score Video Culture Connections 150

AskNicely

JUNE 6, 2018

Back in April, Portland’s customer experience gurus gathered for the first-ever CX Obsession event. Some of the Rose City’s greatest brands came together to share tales of real-word customer obsession — in 7 minutes or less — to a packed house of their peers. The result was an evening of awesome stories, connections new and old, and of course, customer love abound.

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Net Promoter Score Customer Centricity Video Course 150

AskNicely

MAY 29, 2018

Break out the champagne, this calls for a celebration! AskNicely took home the honor of Emerging Company of the Year at this year’s NZ Hi-Tech Awards held during Tech Week in Christchurch, NZ. The Hi-Tech Awards recognize New Zealand’s most successful technology companies and the individuals behind them, and is one of the most sought-after awards in the tech sector.

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Net Promoter Score Company Video Course 150

AskNicely

APRIL 23, 2018

Portland is obsessed with creating amazing experiences. You’ve likely seen it caricatured on TV shows , in books , and in Buzzfeed stories. From craft beer to artisan wine to inventive music to molecular gastronomy to urban micro-farming — Portlanders are obsessed with wowing other Portlanders (read: customers). You’d be hard-pressed to find a boutique shop, a restaurant, a bar, or art gallery that isn’t absolutely obsessed with impressing the locals with a great product or experience.

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