Helpware

MARCH 16, 2023

projected to continue between 2021 and 2028. The BPO industry in Africa is rapidly expanding, showcasing an impressive annual growth rate of 5.6% This trend underscores the tremendous potential for businesses to tap into Africa's burgeoning BPO sector.

Data 52

Data Strategy Trends Industry 52

ShepHyken

SEPTEMBER 10, 2023

Gartner’s Three Technologies That Will Transform Customer Service and Support by 2028 by destinationCRM (destinationCRM) Generative artificial intelligence, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support by 2028, according to research firm Gartner’s Hype Cycle for Customer (..)

Customer Service 78

Customer Service Loyalty Programs Retail Loyalty 78

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

Chatbots 67

Chatbots Self Service Contact Center Resources 67

Cyara

JUNE 8, 2022

billion by the end of 2028. Small wonder that leaders at companies like yours want to deploy chatbots, and providers are rushing to capture demand. The conversational artificial intelligence (AI) market is growing at a heady CAGR of 23.4 percent and is slated to reach $29.9

Chatbots 67

Chatbots Self Service Contact Center Resources 67

Clarivate

OCTOBER 25, 2023

The dearth of cancer drugs (only blood cancer drug Imbruvica made this first list) stems from CMS only pursuing negotiations for Part D drugs in 2026 and 2027, then expanding to Part B drugs in 2028. Part D cannot cover drugs covered under Part A or Part B , forcing them to be addressed separately.

Healthcare 52

Healthcare Insurance Groups Industry 52

Clarivate

NOVEMBER 16, 2023

In their wide-ranging discussion, the council highlighted trends that are impacting the future of research: The need to highlight the socioeconomic impacts of research – especially in the run-up to significant research exercises like the UK’s Research Excellence Framework (REF) in 2028 – by harnessing data that goes beyond traditional metrics (..)

Government 69

Government Exercises Meeting Culture 69

Magellan Solutions

NOVEMBER 10, 2023

Furthermore, the long-term forecast suggests that the industry has the potential to generate over $59 billion in revenue and create one million additional job opportunities by 2028. They also expect the industry to create a million jobs by 2028.

Call Center 52

Call Center Government Telecommunications Industry 52

Gainsight

NOVEMBER 2, 2023

and is expected to surpass $1b in value by 2028. Achieve Speed and Scale With Gen AI for Content Creation The global AI writing assistant software market continues to explode. In fact, it’s growing at a compound annual growth rate (CAGR) of 14.2% The explosion of ChatGPT is shining an even brighter light on the technology.

Course 52

Course eBook Video Conference 52

TechSee

JANUARY 10, 2022

billion in 2028 at a CAGR of 9.3% Visual assistance for property management maintenance. TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2021 to $28.21 for the forecast period. There are more than 300,000 property management companies in the US alone.

Management 109

Management Self Service Technology Video 109

CSM Magazine

AUGUST 30, 2023

By 2028, the token could exceed $0.10, while some even put it at $0.71 Most experts put it around the same value, while some believe it could reach $0.0256, and the most optimistic forecasts even go to $0.051. Before 2024 ends, VET could reach $0.04, while more cautious forecasts only put it at around $0.029. by that time.

Comparison 52

Comparison Financial Consulting Marketing 52

Clarivate

MAY 31, 2023

Merck/MSD will lose market exclusivity for KEYTRUDA® (pembrolizumab), the third largest selling drug after Humira and the COVID-19 vaccine Comirnaty, in 2028. Of the biggest spenders in 2022, Merck/MSD opened its wallet the widest. billion based on seven preclinical ADC candidates.

Healthcare 52

Healthcare Innovation Analytics Resources 52

CSM Magazine

AUGUST 16, 2023

forecasted between the years 2023 and 2028, the trajectory points toward substantial integration and advancement of blockchain technology within insurance processes. A key indicator of this trend is the projection that the Blockchain Market in the insurance industry is set to experience significant expansion.

Insurance 52

Insurance Technology Policies System 52

Michelli Experience

APRIL 24, 2018

2008, 2018, 2028…the story will always be the same. Before you get to that point, what could you be doing right now to engage staff in a mini re-introduction of business basics that may be inconsistently present in your workplace?

Training 100

Training Leadership eBook Customer Experience 100

Gainsight

OCTOBER 10, 2023

by 2028, up from $6.8b There’s no question: AI is on fire. In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b That’s an increase of more than 1,700%.

Course 52

Course How To Healthcare Transportation 52

Magellan Solutions

JULY 31, 2021

from 2021 to 2028. Operational costs reduction and to boost organizational productivity prompts business leaders to outsource to BPO Philippines. Despite the pandemic, the market was valued at $232.32 billion in 2020 with an annual growth rate at 8.5% This is because more and more countries intend to leverage BPO to enhance their economy.

Marketing 52

Marketing Call Center Telecommunications Transportation 52

Magellan Solutions

AUGUST 1, 2022

By 2028, IBPAP estimates that there will be roughly 2.5 IBPAP will soon release a roadmap for the industry through 2028. . The Philippines is expected to outperform the global IT-BPM sector with revenue growth at 5.6 percent in 2016 to 15.5 percent by 2022. million people working in outsourcing. Source: IBPAP. Source: IBPAP. .

Report 40

Report Industry Government Healthcare 40

Magellan Solutions

AUGUST 25, 2021

percent from 2021 to 2028. . In fact, other than traditional sales, telemarketing services are an excellent alternative for increasing sales as professional executives are promoting your product and services. The 3D Market. In 2020, the global 3D printing market was worth USD 13.78

Technology 52

Technology Marketing Call Center Automotive 52

Circular Edge

MAY 2, 2018

to at least 2028. After seeing citizen developer solutions firsthand, I was excited to hear about future planned enhancements that will make JD Edwards even better – and judging by the packed room , so was the rest of the community. Bob Monahan and Gary Grieshaber kicked off the roadmap session by reviewing recent 9.2

Resources 40

Resources Roadmap Chatbots Conference 40

Circular Edge

MAY 2, 2018

to at least 2028. After seeing citizen developer solutions firsthand, I was excited to hear about future planned enhancements that will make JD Edwards even better – and judging by the packed room , so was the rest of the community. Bob Monahan and Gary Grieshaber kicked off the roadmap session by reviewing recent 9.2

Resources 40

Resources Roadmap Chatbots Conference 40

Ecrion

MARCH 11, 2019

Not to be outdone, Gen Xers – the generation wedged between Boomers and millennials, will outnumber Boomers by 2028. This year, for the first time, millennials will outnumber Boomers 1. How does this stack up among property and casualty insurance trends? Your company will need to provide all options to create that great customer experience.

Insurance 40

Insurance Trends Customer Experience Policies 40

TechSee

SEPTEMBER 21, 2021

The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation. Armed with targeted data from a larger audience than their OTT competitors, these cable companies can charge advertisers a higher CPM than before. . Become a smart-home player .

Self Service 41

Self Service Entertainment Advertising Return on Investment 41

Inbenta

OCTOBER 11, 2021

between now and 2028. As we become increasingly comfortable with verbally asking our phones for directions or typing full questions into Google, it’s clear that conversational interfacing is the new norm. . In fact, the chatbot market is predicted to grow at a rate of 24.9%

Chatbots 69

Chatbots Self Service How To Interaction 69

Clarivate

APRIL 18, 2024

In 2019, UnitedHealth Group CEO David Wichmann indicated a plan to make Optum a $100B business by 2028, including by partnering with health systems for administrative services such as RCM and IT.

Healthcare 52

Healthcare Retail Hospitality Insurance 52

Call Experts

MAY 20, 2021

billion by 2028, expanding at a compounded yearly rate of 8.5%. . In 2017, outsourced services’ approximated international market size was 88.9 billion US dollars, which was up $12 billion from the previous year. Grand View Research study put the BPO market at $245.9 billion in 2021. What is driving this demand?

Study 52

Study Survey Contact Center Innovation 52

West Monroe

JULY 26, 2022

billion in 2021 to more than $330 billion in 2028—at a compound annual growth rate of nearly 20%. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5 These digital-native organizations present real threats in an increasingly virtual banking landscape.

Banking 59

Banking Customer Experience Financial Effort Score 59

West Monroe

JULY 27, 2022

billion in 2021 to more than $330 billion in 2028—at a compound annual growth rate of nearly 20%. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5 These digital-native organizations present real threats in an increasingly virtual banking landscape.

Banking 52

Banking Customer Experience Financial Effort Score 52

SmartKarrot

SEPTEMBER 20, 2022

billion in 2028 at a CAGR (Compound Annual Growth Rate) of 27.5% during the forecast period of 2021-2028. from 2022 to 2028. Enterprise Software in the Saas Market in the Americas. The Software as a service market is expected to grow from USD 130.69 billion in 2021 to USD 716.52 Enterprise Software in the SaaS Market in APAC.

Software 10

Software CRM Healthcare Telecommunications 10

AWS Machine Learning

OCTOBER 10, 2022

billion by 2028. With GDxAFD, you can take advantage of more than 20 years of fraud detection expertise from Amazon as well as extensive mobile fraud experience from Southeast Asia’s leading superapp to safeguard your mobile application from fraudsters.

Effort Score 76

Effort Score Training Data Examples 76

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). . – Steve Bederman, President of NobelBiz On Engati CX Podcast Listen to the full podcast. According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8%

Interaction 52

Interaction Call Center Engagement Contact Center 52

SurveySensum

OCTOBER 5, 2023

billion users by 2028. Neglecting Mobile Responsiveness Based on Statista’s report titled “Smartphone Mobile Network Subscriptions Worldwide,” in 2022, the global smartphone user count reached 6.6 billion, with projections indicating a growth to over 7.8

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

NetBase

OCTOBER 28, 2019

By 2028, we will understand much more about our genetics. “In the next 10 years, the emerging field of ‘personalised nutrition’ will use genetic tests to fill in those gaps to offer healthy eating guidance tailored to the individual.”.

Trends 40

Trends Fashion Consumers Hospitality 40

NetBase

OCTOBER 28, 2019

By 2028, we will understand much more about our genetics. “In the next 10 years, the emerging field of ‘personalised nutrition’ will use genetic tests to fill in those gaps to offer healthy eating guidance tailored to the individual.”.

Trends 40

Trends Fashion Consumers Hospitality 40

Forrester's Customer Insights

APRIL 4, 2024

From 2023 to 2028, growth will — for the first time — fall to single digits due to the maturity of the market. In our new US ad spending forecast covering 2023 to 2028, we examine trends impacting […] Spending on digital advertising in the US is forecasted to settle into a period of moderate growth.

Advertising 38

Advertising Trends Marketing Social Media 38

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028. Benefits of using an Auto Dialer There are good reasons why the global predictive dialer software market is expected to grow at a compound annual growth rate of 37.0%

Call Center 98

Call Center Software Contact Center Software Contact Center 98

BlueOcean

SEPTEMBER 27, 2021

Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 This article asks some thought-provoking questions about what that means for businesses everywhere. Read more > The Growing Value of the Customer Experience Market. billion to $27.12 billion—an annual growth rate of 17.5%.

Customer Experience 177

Customer Experience Contact Center B2B B2C 177

BirdEye

JANUARY 16, 2024

The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. billion by 2028, growing at a CAGR of 22.6% Armed with detailed customer profiles and histories, sales teams can tailor their sales pitches to individual needs and preferences, leading to higher conversion rates. during the forecast period.

CRM 58

CRM Management Social Media System 58

Optimove

JULY 22, 2022

The E-Learning market was valued at USD 315 billion in 2021 and is projected to grow by 20% from 2022 to 2028, as technological innovations enable more and more people to learn from a distance. In a post-pandemic world, online learning platforms are more important than ever.

CRM 52

CRM Metrics Groups System 52