Kerry Bodine

APRIL 30, 2019

August 2007: Chris Messina invented the hashtag. The world caught its first glimpses of the iPhone at the January 2007 Macworld convention — and happily stood in line to buy them in June of that year. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

InMoment XI

NOVEMBER 2, 2017

June 29, 2007 changed the CX industry. Any guess as to the product introduced a little over 10 years ago that has had a profound impact on not only the research industry, but human behavior overall? If you need a hint, there is a good chance it may have woken you up this morning. View Article

Survey 140

Survey Industry 140

Forrester's Customer Insights

AUGUST 24, 2023

In 2007, when DSPs emerged, they coincided with the growth of real-time bidding, a practice since revealed to be rife with data leakage and brand safety concerns. Demand-side platforms (DSPs) are defined and confined by the acronym’s connotations.

Advertising 49

Advertising Connections Brands Data 49

InMoment XI

JULY 3, 2013

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry.

Banking 200

Banking Industry Customer Experience Customers 200

InMoment XI

JULY 3, 2013

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry.

Banking 200

Banking Industry Customer Experience Customers 200

InMoment XI

JULY 3, 2013

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry.

Banking 200

Banking Industry Customer Experience Customers 200

Seaton CX

OCTOBER 19, 2022

Look how Steve Jobs, in his 2007 iPhone launch keynote, contrasts the smartphone of today with the iPhone of the future. Steve Jobs, iPhone Launch Speech, 2007. There’s no Frodo without Sauron. Harry isn’t interesting until he meets Sally. Smartphones are definitely a little smarter, but they actually are harder to use.

How To 75

How To Customer Centricity Meeting Culture 75

InMoment XI

JUNE 26, 2013

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks.

Banking 200

Banking Groups Survey Engagement 200

InMoment XI

JUNE 26, 2013

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks.

Banking 200

Banking Groups Survey Engagement 200

InMoment XI

JUNE 26, 2013

Allegiance has been tracking banking customer experience (CX) since 2007 as part of our Pulse of America benchmarking service. The resulting dataset tells us all kinds of interesting and useful things about the state of the industry. Now I thought I'd share some tidbits publicly. Look out for a series of related posts over the coming weeks.

Banking 200

Banking Groups Survey Engagement 200

InMoment XI

AUGUST 1, 2012

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience.

Customer Experience 200

Customer Experience Strategy Innovation Customers 200

InMoment XI

AUGUST 1, 2012

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience.

Customer Experience 200

Customer Experience Strategy Innovation Customers 200

InMoment XI

AUGUST 1, 2012

Apple founder Steve Jobs said when announcing the iPhone in 2007, “Every once in awhile a revolutionary product comes along that changes everything.” However, the product is only part of the story. Revolutionary products such as the iPhone flourish by providing a fantastic customer experience.

Customer Experience 200

Customer Experience Strategy Innovation Customers 200

QuestionPro Audience

MARCH 14, 2018

CHECK CREDENTIALS Despite the growing home improvement market, the construction industry has a major labor shortage, due to the loss of more than 2 million jobs since 2007. Avoid being one of the 44% of homeowners who experience at least one problem during their remodel by reading through our list of tips below. .

Tips 210

Tips Insurance Study Report 210

Forrester's Customer Insights

MAY 18, 2021

It’s arguable that Steve Jobs announced them back in 2007—although his enthusiasm may have been curbed later by the fees the Apple App Store could claim for iOS platform apps. Progressive web apps (PWAs) have been around since the standard was created by Google in 2015.

Technology 60

Technology Customers 60

CSM Magazine

MARCH 4, 2022

Established in 2007 by IT expert and Managing Director Rob Nash, this UK-based Intelligent Self-Service agency counts Hitachi Vantara, Olympus and Aston Martin amongst its clients and is the longest standing global partner of Verint Community.

Self Service 98

Self Service Technology Chatbots User Experience 98

Horizon CX

MARCH 10, 2023

The company grew into a billion-dollar business and was sold to a French Company, in 2007 through further transfers and was finally acquired by Motorola in 2020. This “currency” could be used to purchase goods from the gift gallery for themselves, family, and friends. And the benefits for all 2,500 employees were significant.

NPS 130

NPS System Meeting ROI 130

ShepHyken

MAY 10, 2022

Quotes: “TikTok in 2022 is Facebook in 2007. Repurpose content. We want to repurpose content that has already worked on YouTube, Facebook, blogs, etc., and turn those into TikToks. Now, it has more traffic than Google, a higher average watch time than Facebook or Netflix, and it is now the top downloaded app.”.

Advertising 89

Advertising Social Media Video B2B 89

Forrester's Customer Insights

FEBRUARY 3, 2021

Electronics store sales peaked in 2007, and since then, an ever-growing proportion of consumer electronics sales has moved online.* Our latest update to our Digital Go-To-Market Review series for brands looks at the consumer electronics sector.

Consumers 58

Consumers Marketing Sales Brands 58

QuestionPro Audience

MARCH 14, 2018

CHECK CREDENTIALS Despite the growing home improvement market, the construction industry has a major labor shortage, due to the loss of more than 2 million jobs since 2007. Avoid being one of the 44% of homeowners who experience at least one problem during their remodel by reading through our list of tips below. .

Tips 150

Tips Insurance Study Report 150

Amity

MAY 5, 2016

— Jan Poston Day (@jpostonday) November 2, 2007. — eBusiness Services (@ebusiness) April 17, 2007. — ZDNet (@ZDNet) November 28, 2007. — Chris Abraham (@chrisabraham) March 3, 2007. — muckdog (@muckdog) May 29, 2007. — EyesOnSales (@EyesOnSales) June 28, 2007. Cross-Sell.

Net Promoter Score 57

Net Promoter Score Customer Success Multi-Channel Customer Retention 57

Customer Bliss

APRIL 11, 2017

He arrived at that role in October 2007.) While at Intuit, Brian won CEO Leadership Awards in 2007 and 2009, as well as Scott Cook Innovation Awards in 2006 and 2008. Here, we discuss the critical factors in embedding this approach not as survey-score chasing, but business transformation. About Brian. The Origins Of Net Promoter Score.

NPS 163

NPS Net Promoter Score Wireless Call Center 163

Optimove

OCTOBER 20, 2022

The Great Recession of 2007-2009 was spurred by the housing bubble in the U.S. Today, marketers have unprecedented tools and technology compared to 2007. Marketers have weathered economic downturns in the past. It was followed by a protracted recovery.

Customer relationships 52

Customer relationships Consumers Marketing Social Media 52

ImprintCX Articles

MARCH 5, 2024

In early 2007, Circuit City, then a leading electronics chain in the United States, decided to eliminate its better-paid commissioned salespeople , believing that their products sold themselves. Can companies dispense with this role altogether, eliminating salaries, commissions, travel expenses, and the coveted President’s Club trip?

Self Service 52

Self Service Sales Social Media Travel 52

Brandwatch CX

JANUARY 4, 2019

The first adverts were rolled out in August 2007. As of October 2014, YouTube has paid out $2 billion to rights holders since 2007. Me at the Zoo shows co-founder Jawed Karim at the San Diego Zoo. On October 9, 2006, it was announced that YouTube would be purchased by Google for US$1.65 YouTube user statistics.

Video 104

Video Comparison Brands Marketing 104

Experience Investigators by 360Connext

OCTOBER 2, 2014

Even during the recession years of 2007-2012, customer experience leaders averaged double-digit gain in stock performance , besting customer experience laggards by an impressive margin, according to The Watermark Consulting Customer Experience ROI Study. We feel valued and provide loyalty in return. Value to organizations.

Customer Experience 297

Customer Experience Social Media Customer Experience Professionals Consulting 297

Maru Group

AUGUST 18, 2022

The industry is unrecognizable from the Great Recession of 2007-09. The possibility that the U.S. will soon be in a recession keeps growing. One area of entertainment which will be particularly nervous about this possibility is subscription video.

Video 78

Video Entertainment Advertising Study 78

Clarivate

MAY 8, 2023

s BioIndustry Association, recalling the establishment of Polar Capital Partners on the eve of the financial crisis in 2007. You have to be patiently impatient,” he said. You have to be active [about raising cash] and keep knocking on doors,” he advised.

Conference 52

Conference Healthcare Banking Leadership 52

CSM Magazine

SEPTEMBER 26, 2023

About AMP Smart AMP Smart specializes in smart home security services, devices, and solar solutions since 2007. With a diverse fleet of machinery, they serve professionals and DIY enthusiasts through a user-friendly online platform. About SOCAP The SOCAP Impact Awards celebrate excellence and innovation in customer service.

Innovation 59

Innovation Training Industry Customer Service 59

ReviewTrackers

JULY 28, 2021

The lack of trust in insurance providers has remained above 50 percent since 2007. That’s one of the biggest obstacles to doing social media marketing for insurance. According to an IBM survey , only 43 percent of consumers trust the insurance industry. These connections are predicated on trust.

Social Media 175

Social Media Insurance Marketing Tips 175

Quadient

MAY 12, 2022

He earned his EDP and M-EDP certification from Xplor and his MBA in 2007 from the Lake Forest Graduate School of Management. He has more than 17 years of experience in the document composition software industry as both a transactional document designer and a software vendor. Experience. Featured Image. Product line category.

Customer Journeys 52

Customer Journeys Customer Success Software Analytics 52

Clarivate

OCTOBER 31, 2023

What do the years 2001, 2007, 2014, and 2022 have in common? These years witnessed significant troughs in pharma financing, a drop in the capital markets, and an IPO window that remained firmly shut. In short, the biotech bubble had burst.

Innovation 52

Innovation Financial Industry Strategy 52

Team Support

JANUARY 9, 2024

Facebook introduced Pages for businesses in November 2007, providing a dedicated space for companies to create a presence on the platform. Once the platform opened its doors to a broader audience, businesses recognized the opportunity to connect with a large and diverse user base.

Technology 59

Technology Chatbots Call Center Social Media 59

Hello Customer

AUGUST 24, 2020

The heat is on because in 2007 the government liberalized the market making it a price-driven and competitive environment. They serve 1.8 million domestic and professional customers and rely on great customer experience to attain their goal of becoming the preferred energy supplier in Belgium.

Marketing 81

Marketing Touchpoint Government CRM 81

Middlesex Consulting

MARCH 9, 2015

Here is the 2014 chart with data from 2007 to 2013: The data come from two sources; Forrester Research identified the CX leaders and laggards every year and the share price data is from the stock exchanges. When Watermark started this process in 2012 they decided to look back to 2007 and move forward from there.

Connections 60

Connections Consulting Study Metrics 60

Customer Bliss

SEPTEMBER 12, 2017

After landing on Time Magazine’s Best Inventions of 2007, Rachael left New York City for Silicon Valley to be closer to the heart of technology innovation. She’s a bit of a geek when it comes to analyzing customer data and loves turning insights into better experiences for customers.

B2B 0

B2B Leadership Data Technology 0

Forrester's Customer Insights

FEBRUARY 10, 2022

Last year’s viewership originally reported at 92,000,000 was the smallest Super Bowl audience since 2007 — an audience that has dropped steadily since 2015 when a record 114,000,000 Americans tuned in. The Super Bowl Fizzles The Super Bowl is due for a come-back as the luster of The Big Game has waned over time. More […].

Report 26

Report Advertising B2C Marketing 26