QuestionPro Audience

MARCH 2, 2018

A film with a female perspective hasn’t won Best Picture since Million Dollar Baby in 2005; four of the nine movies nominated for Best Picture this year have a female perspective. By all accounts, it will be quite a triumph if a woman takes home the night’s biggest awards.

Advertising 210

Advertising Culture Study Innovation 210

Esteban Kolsky

APRIL 5, 2022

its from 2005 or something. New Study Shows Major Disconnect Between Companies And Customers – Bodine & Co. i’d recommend replacing those dated data points with this one, but you do you.

Study 60

Study Company Analysis Consulting 60

CX Journey

MARCH 13, 2018

There’s this thing called the customer experience perception gap ; it was uncovered by Bain back in 2005, and they referred to it as a "delivery gap." Remember that this was 2005. The crazy thing is that they think that they are customer focused. No argument there.

Customer Centricity 173

Customer Centricity Customer Journeys Customer Experience Professionals Metrics 173

NobelBiz

SEPTEMBER 23, 2021

After starting out in consulting as the co-founder and CEO of Workforce Management Group, Daryl and his partners started CommunityWFM in 2005, a modern workforce management solution, specifically tailored to multichannel call centers. Daryl Gonos is probably the best person to talk to when it comes to managing agents in this type of space.

Contact Center 52

Contact Center Management Call Center Consulting 52

ShepHyken

MAY 15, 2023

Jesse Cole’s latest book, Bannana Ball: The Unbelievably True Story of the Savannah Bannanas , just came out May 18, 2005. You’ll get more energy, inspiration, and purpose out of ideas. Get it at Amazon. Plus, Jesse shares some incredible fan-first moments from their tour.

Entertainment 62

Entertainment Social Media Culture Customers 62

QuestionPro Audience

MARCH 2, 2018

A film with a female perspective hasn’t won Best Picture since Million Dollar Baby in 2005; four of the nine movies nominated for Best Picture this year have a female perspective. By all accounts, it will be quite a triumph if a woman takes home the night’s biggest awards.

Advertising 150

Advertising Culture Study Innovation 150

Daniel Group

AUGUST 1, 2023

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Since beginning our ExperienceConnect CX program, we have completed over one million customer surveys with B2B industrial customers. Following are some things we have learned.

Measurement 52

Measurement NPS B2B Groups 52

Beyond Philosophy

FEBRUARY 15, 2024

In 2005, my fieldwork revealed 20 emotions that drive or destroy value in a Customer Experience. Specificity is required to identify the feeling with which you are dealing. As part of this exercise, choosing an emotion that drives value for your customers is essential.

Connections 89

Connections Loyalty Brands How To 89

CSM Magazine

MARCH 16, 2022

Founded in 2005, Quora Group works nationwide with a range of clients across the public and private sector. The North Tyneside company started out in 2005 servicing and installing gas boilers but has grown from a father and son operation into a thriving business with more than 50 direct employees.

Groups 52

Groups Customer Relationship Management CRM Healthcare 52

Wired and Dangerous

OCTOBER 20, 2014

When Dr. Nido Qubein assumed the presidency in 2005, he shifted the focus to the experience of their customer—the student. High Point University is a private college in High Point, North Carolina. The wireless campus is an immaculate setting with speakers playing classical music as students change classes.

Innovation 142

Innovation Wireless Measurement Customer Experience 142

Inbenta

SEPTEMBER 30, 2023

About Inbenta Founded in 2005, Inbenta ( www.inbenta.com ) is a global AI platform purpose-built to optimize customer experience.

Banking 52

Banking Financial Ecommerce Chatbots 52

Clarivate

NOVEMBER 1, 2021

These include Handbook of Quantitative Science and Technology Research (2004), Citation Analysis in Research Evaluation (2005), Applied Evaluative Informetrics (2017), Handbook of Science and Technology Indicators (edited with W. His books became the cornerstone of bibliometrics education. Glänzel, U. Schmoch and M. Thelwall) in 2018.

Handbook 105

Handbook Conference Study Travel 105

Kerry Bodine

APRIL 30, 2019

Here are a few of the key events: April 2005: YouTube launched. Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. July 2006: Twitter launched for public use. September 2006: Facebook opened its doors to the world.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Kerry Bodine

APRIL 30, 2019

Here are a few of the key events: April 2005: YouTube launched. Event #2: Social media went mainstream. While I can pinpoint the launch of NPS to a specific date, the broad adoption of social media spans a murkier timeline. July 2006: Twitter launched for public use. September 2006: Facebook opened its doors to the world.

Net Promoter Score 149

Net Promoter Score Customer Experience Social Media NPS 149

Wired and Dangerous

APRIL 2, 2018

When Dr. Nido Qubein assumed the presidency in 2005, he shifted the focus to the experience of their customer—the student. High Point University is a private college in High Point, North Carolina. The wireless campus is an immaculate setting with speakers playing classical music as students change classes.

Customer Experience 87

Customer Experience Wireless Innovation Customers 87

Brandwatch CX

JANUARY 4, 2019

The domain name “YouTube.com” was activated on February 14, 2005. The first YouTube video was uploaded on 23 April 2005. Instead of presenting you with the entire library, we’ve handpicked the 36 most interesting statistics and categorized them for you in one simple blog post. YouTube history statistics. billion.

Video 104

Video Comparison Brands Marketing 104

Micah Solomon

OCTOBER 9, 2018

Perhaps in 2005 it was okay to take 24 hours to respond to a customer email. It’s essential to understand that customer time frames have tightened up dramatically from what they were even a few years ago. I’d argue that 24 hours feel like 48 years in Internet time. Enable customers to find what they’re looking for themselves.

Customer Experience 264

Customer Experience Self Service Customer Service Hospitality 264

Clarivate

MAY 8, 2023

Artios Pharma CEO Niall Martin recalled the sale of KuDOS Pharmaceuticals to AstraZeneca for $210m in late 2005 and advised that there will always be a question mark about the right time to sell when there is pressure in the system to sell assets, which is mirrored in today’s biotech environment.

Conference 52

Conference Healthcare Banking Leadership 52

ShepHyken

OCTOBER 5, 2021

” About: Daniel Fallmann founded Mindbreeze in 2005 at the age of 23, after he finished his studies in computer science. .” “Companies can use AI to look for patterns in customer behavior to anticipate issues and generate solutions before problems even occur.”

Customer Service Representative 78

Customer Service Representative Customer Satisfaction Knowledge Base Technology 78

Beyond Philosophy

NOVEMBER 29, 0002

Back in 2005 we researched which emotions drive value ($$$) and which ones destroy it. To quote a famous automaker, Henry Ford, “Don’t find fault. Find a remedy.”. In every Customer Experience, customers feel emotions that reflect on their memory of the experience.

Consulting 112

Consulting Conference Consumers Leadership 112

Daniel Group

NOVEMBER 20, 2023

Since 2005, The Daniel Group has partnered with B2B clients to improve their customer experiences. B2B Industry Culture: What Should You Do for Business Success? Culture is often a puzzling influence on business success. In this blog, I explore B2B industry culture and offer suggestions to improve it.

Culture 52

Culture B2B Industry Guidelines 52

Magellan Solutions

OCTOBER 5, 2018

Magellan Solutions started its formal operations as an inbound call center in August 2005, two years after it was registered with the Philippine Securities and Exchange Commission. To give employees a break from their usual tasks, the company’s cultural committee (CulCom) organized a special program to ensure that everyone enjoyed the night.

Call Center 69

Call Center Contact Center Culture Company 69

Customer Bliss

DECEMBER 20, 2018

One proud geeky moment for Dan was his victory in the 2005 New Yorker Cartoon Caption Contest, beating out 13,000 other entrants. Dan has an MBA from Harvard Business School and a BA from the Plan II Honors Program from the University of Texas at Austin. He lives in Durham, NC.

Customer Experience 147

Customer Experience Chief Customer Officer Loyalty Programs Loyalty 147

Beyond Philosophy

OCTOBER 23, 2021

By 2005, I had undertaken research to determine the 20 emotions that drive or destroy value , to prove that incorporating customer emotions into experiences provides an ROI. Not long after that, Joe Pine co-authored a book called The Experience Economy , that changed the way at looked at the future of business.

Customer Experience 78

Customer Experience Consulting Conference ROI 78

NetBase

NOVEMBER 29, 2019

In 2005, Cyber Monday entered the online fray. According to the Shop.org/ Bizrate Research 2005 eHoliday Mood Study, ‘77 percent of online retailers said that their sales increased substantially on the Monday after Thanksgiving, a trend that is driving serious online discounts and promotions on Cyber Monday this year (2005).’”.

Comparison 52

Comparison Retail Sales Advertising 52

NetBase

NOVEMBER 29, 2019

In 2005, Cyber Monday entered the online fray. According to the Shop.org/ Bizrate Research 2005 eHoliday Mood Study, ‘77 percent of online retailers said that their sales increased substantially on the Monday after Thanksgiving, a trend that is driving serious online discounts and promotions on Cyber Monday this year (2005).’”.

Comparison 52

Comparison Retail Sales Advertising 52

Stella Connect

JANUARY 24, 2019

In 2005, Micah Citti received an offer he couldn’t refuse. Micah had begun his career in the early ‘90s as a customer service agent. He eventually worked his way up […]. The post How ESPN Built a World-Class Customer Service Team From Scratch appeared first on Stella Connect.

Customer Service 40

Customer Service Connections Customers Engagement 40

Forrester's Customer Insights

SEPTEMBER 14, 2020

Apple’s “Time Flies” keynote will take place tomorrow, September 15, live from Apple Park: [link] I have been following Apple keynotes for many years (since at least 2005) and they often generate irrational expectations for disruptive innovative products.

Innovation 35

Innovation B2C Trends Marketing 35

Circular Edge

JANUARY 7, 2019

2005: Mike is working at ABC Realty, a real estate investment trust. A lot has changed since 2005 making the above possible with technological advancements and successful cloud computing. He is responsible for closing the accounting period for his 100+ companies in different regions with various closing schedules every month.

Government 40

Government Financial Tools Resources 40

Circular Edge

JANUARY 7, 2019

2005: Mike is working at ABC Realty, a real estate investment trust. A lot has changed since 2005 making the above possible with technological advancements and successful cloud computing. He is responsible for closing the accounting period for his 100+ companies in different regions with various closing schedules every month.

Government 40

Government Financial Tools Resources 40

Experience Matters

DECEMBER 22, 2014

Hall joined the D-backs in May 2005 as Senior Vice President, Communications, was named president in September 2006 and CEO in January 2009. The call started with some baseball talk (I confessed to being a passionate member of Red Sox Nation) and included a brief interruption by Tony La Russa, the Diamondbacks’ Chief Baseball Officer.

Culture 313

Culture Sports Employee Engagement Leadership 313

Oracle

AUGUST 8, 2018

It wasn’t until Bob Weiler , who met Paula in 2005, read a draft of the book did they consider this might not be exclusively for women. What an event last night @OracleWomenLead featuring @RizkManagement , @Oracle Exec Bob Weiler & @HabergeonLLC ’s Paula Brown Stafford & Lisa T.

Employee Experience 97

Employee Experience Leadership Consulting Examples 97

Oracle

AUGUST 15, 2019

Before Payoneer was founded in 2005, the world primarily transacted on paper and land lines. Despite the Internet’s rising popularity, companies were often limited by geographic and market constraints. Payoneer, a borderless payment platform, changed that.

Tips 103

Tips Brands Self Service How To 103

Daniel Group

JULY 27, 2023

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Since beginning our ExperienceConnect CX program, we have completed over one million customer surveys with B2B industrial customers. Following are some things we have learned.

NPS 52

NPS Net Promoter Score Effort Score Groups 52

Daniel Group

JULY 27, 2023

We started work with our first dealer in 2005 because management wanted to (1) know what customers thought about their service and (2) identify ways to improve it. Since beginning our ExperienceConnect CX program, we have completed over one million customer surveys with B2B industrial customers. Following are some things we have learned.

NPS 52

NPS Customer Experience Net Promoter Score Effort Score 52

Horizon CX

OCTOBER 2, 2023

The Experience Gap is Alive and Kicking The experience gap (delivery gap, Bain & Company, 2005) is well known: 80% of CEOs say they deliver great experiences, whereas only 8% of customers agree. Four isolated events quickly become 400, then 4,000, and then the brand takes shape. Similar findings have been published over the years.

Net Promoter Score 130

Net Promoter Score Survey System Retail 130

Beyond Philosophy

OCTOBER 12, 2023

We’ve been doing it since 2005, so we know how to do it and how long it takes, which is about three months. Here’s another example. We do research for clients called the Emotional Signature, which determines what drives value for an organization. Upon hearing that, at least half of the clients will ask us if we can do it quicker.

Healthcare 89

Healthcare Resources System Banking 89