iPerceptions

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Need More Capacity? Call Center Outsourcers Aren’t the Only Answer Anymore

iPerceptions

With advances in process automation, smart email automation tools have become a viable alternative to outsourcing. The post Need More Capacity? Call Center Outsourcers Aren’t the Only Answer Anymore appeared first on Astute.

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Your Voice of the Customer Program: Know These ABC’s of VoC Success

iPerceptions

What do you need to launch, manage and get the most out of a Voice of the Customer program? We take a closer look. The post Your Voice of the Customer Program: Know These ABC’s of VoC Success appeared first on Astute.

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How COVID-19 Employee Health Screening Could Impact Your Industry This Winter

iPerceptions

A look at how several key industries might approach COVID-19 screening and testing in light of new restrictions that could go into effect this winter. The post How COVID-19 Employee Health Screening Could Impact Your Industry This Winter appeared first on Astute.

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Call Center Capacity Planning: 3 Ways Automation Can Help

iPerceptions

Well-executed call center capacity planning can be the difference between excellent and frustrating support experiences for agents and customers alike. See how automation can help. The post Call Center Capacity Planning: 3 Ways Automation Can Help appeared first on Astute.

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Why an Email Virtual Assistant Will Improve CX This Holiday Season

iPerceptions

The increase in online shopping will result in an influx of emails from customers. How will you manage this holiday season? The post Why an Email Virtual Assistant Will Improve CX This Holiday Season appeared first on Astute.

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Brand Perception: How to Measure, Monitor, and Improve It in the Age of CX

iPerceptions

What people think of a brand can make or break it. So, how can you measure people's perceptions of your brand, and what can you do to lift them? The post Brand Perception: How to Measure, Monitor, and Improve It in the Age of CX appeared first on Astute.

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Customer Retention Management: How to Keep Customers from Jumping Ship

iPerceptions

What can a brand do to help convert customers into repeat and loyal brand advocates, and boost its bottom line in the process? The post Customer Retention Management: How to Keep Customers from Jumping Ship appeared first on Astute.