Helen Dewdney

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Judith Turner Dispute Resolution Deputy Chief Ombudsman

Helen Dewdney

Judith Turner Dispute Resolution Deputy Chief Ombudsman Judith read Law at King’s College London for three years before graduating with honours in 1998. She then went on to complete the Legal Practice Course (LPC) and a training contract before qualifying as a solicitor in 2001. She was previously employed by a City Law firm, practising in Commercial Law.

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Supermarkets still making a packet on premium food

Helen Dewdney

Boxsaver finds huge differences in supermarket prices This is a press release from Boxsaver to which I contributed. 16/06/23. I think the findings are shocking. “MAJOR supermarkets are still charging a premium for the nation’s favourite food brands, in spite of increasing pressure on customers from the cost of living crisis. Online discount grocer Boxsaver compares on a daily basis the cost of best-loved brands including Bisto, Heinz, Walkers, Cadbury’s and Coca Cola, revealing prices vary

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Rail Ombudsman’s Approach to Accessibility Claims

Helen Dewdney

How the Rail Ombudsman Approaches Accessibility Claims 20 June 2023 In this exclusive article for The Complaining Cow, The Rail Ombudsman outlines how complaints about accessibility are handled. Background The Rail Ombudsman opened its doors on 26 November 2018, offering a free to consumers, expert, alternative dispute resolution service to help sort out unresolved customer complaints about service providers within the rail industry.

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Inflation stays at 8.7% maintaining pressure on household budgets

Helen Dewdney

Inflation remains stubbornly high The pressure on households from the rising of cost of living showed no sign of letting up in figures published by the Office for National Statistics (ONS) today 21/06/23. They showed that headline inflation remains at 8.7%. Economists had widely predicted a fall to 8.5%. This is worrying news for borrowers, as it is now predicted that the Bank of England may add between 0.25% and 0.5% onto the base interest rate.

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How to save money on the grocery shop

Helen Dewdney

Today I am sharing lots of tips on how to save money on yor grocery shopping. From discounts, comparison sites, apps to reducing food waste and more. Save on grocery shopping On The Complaining Cow Consumer Show Talking loyalty schemes on BBC Breakfast More from The Complaining Cow Listen to more The Complaining Cow Consumer Show interviews. East London Radio The Complaining Cow Consumer Show Do you have a consumer issue that you would like help with to get sorted?

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FOS – Complaints are up, quality of service is down

Helen Dewdney

FOS reports complaints continue to rise Most of us use at least one financial service, and many of us have had reason to complain at one time or another. New statistics indicate that the number of complaints to financial services companies continues to increase year on year. Figures published today (14/06/23) by the Financial Ombudsman Service (FOS) show an increase in complaints received.

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Ofgem fines EO.N Next £5 million

Helen Dewdney

EO.N Next fined £5 million Today (14/06/23) Ofgem announced that “Domestic energy supplier E.ON Next Ltd is to pay £5 million in compensation for poor standards of customer service, uncovered by an Ofgem review of the market. Throughout 2022, energy regulator Ofgem conducted a series of Market Compliance Reviews (MCRs), examining energy suppliers’ performance on key areas across the sector in a bid to drive up standards.