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FEBRUARY 22, 2017

Healthcare providers often learn how they’re doing directly from their patients in person. Body language, facial expressions, and even verbal communication give doctors a (generally) good idea of how their patients are doing and how they view the care they’re receiving. But… how can physicians know what their patients are really thinking? And how can doctors use that information to better their skills and their practice’s performance?

Healthcare 100

Healthcare Feedback Insurance Metrics 100

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JANUARY 17, 2017

What does the Voice of the Customer really mean? Voice of the Customer is a business and technology term used to describe a process that is designed to capture customer’s expectations, preferences, experiences, and feedback. Often applied as a market research technique by companies looking to achieve a better and more complete understanding of the customer, VoC can also help your business successfully measure and understand the experiences that you deliver to customers.

Competitive Advantage 100

Competitive Advantage Feedback Social Media Survey 100

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JULY 23, 2016

The Net Promoter Score (NPS) acts as an indicator of the satisfaction of your customers. Scores range from -100 to 100 and measures the willingness of customers to recommend your brand and services to others. The score can be used to gauge overall customer satisfaction and a foundation of a measurement framework to improve satisfaction. Here’s a breakdown on how to calculate NPS score.

NPS 100

NPS Net Promoter Score How To Customer Satisfaction 100

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OCTOBER 11, 2016

Understanding enterprise feedback management is essential in today’s economy. If your need is to increase company profits and retain customers, and you already have provided a quality product, then managing your customers concerns with a overall system is where you are obligated to focus next. Today, Enterprise Feedback Management systems are used by diligent businesses in many different sectors such as travel, retail, health industries, financial services (such as brokerage and bank insti

Feedback 100

Feedback Management System Social Media 100

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OCTOBER 14, 2016

I recently bought new car insurance. It wasn’t a purchase I expected to make, since I had planned to go without a car for a year. The no-car situation was an experiment to see if I could live in my southern city without one. I would take the bus when necessary, but mainly I would use the bicycle that had been sitting unused in my garage for years. Then I had an accident.

Customer Satisfaction 100

Customer Satisfaction Survey Net Promoter Score Effort Score 100

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OCTOBER 26, 2016

If you were born after 1994, you don’t need to Google “ social experience management.”. You are probably managing your own social experience as you read this article. But you might not know that you are already doing it. . You are a digital native and are already “a-twitter” with words, you already understand the need for an Internet profile, and you already have an online reputation.

Customer Experience Management 113

Customer Experience Management Customer Experience Management Social Media 113

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NOVEMBER 13, 2016

How likely are you to recommend me to your friends on a scale of 0 to 10? . On the internet, everyone eventually comes across online customer reviews. Some reviews are slanderous while others are posted seemingly by obnoxious cheerleaders touting a company’s products. . Most of us, regardless of what we truly tell others, read the comments and base our opinions on those reviews.

Net Promoter Score 100

Net Promoter Score System NPS Loyalty 100