Thu.Mar 23, 2017

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To boost customer loyalty, telecom companies need to go beyond NPS

Alida

As a result, telecom leaders take customer experience metrics like Net Promoter Score (NPS) very seriously. Looking beyond traditional customer experience (CX) metrics. NPS doesn’t consider the entire customer journey and how a customer’s experience and expectations may change with every interaction.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.